KALAIVANAN KALIYAPERUMAL
Deputy Manager
Puducherry
Summary
Experienced and driven professional with a proven track record of success in the industry. Adept at managing team performance, meeting customer service targets, and achieving business objectives. Committed to collaborating closely with employees to enhance productivity and streamline procedures. Known for decisive leadership, strong planning, and organizational abilities.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
DEPTY MANAGER
VASUGI OVERSEAS JOBS AND STUDIES PRIVATE LIMITED
03.2023 - Current
- Provided leadership during times of organizational change or crisis situations
- Analyzed business performance data and forecasted business results for upper management
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Analyzed customer feedback data to develop action plans for improving services offered
- Ensured compliance with all applicable laws, regulations
- Provided guidance and support to team members to help them achieve goals
Team Leader Manager
NISSION EDUCATIONAL CONSULATANTS PRIVATE LIMITED
04.2017 - 02.2022
- Assisted with the preparation of reports, presentations, and spreadsheets
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Supported HR staff with recruiting and retaining high-performing talent
Team Leader
INTELENETGLOBAL SERVICES
04.2011 - 03.2017
- Analyzed data from surveys and call reports to identify areas for improvement in service quality standards or processes
- Identified opportunities to upsell products or services based on customer needs
- Offered resolutions to de-escalate calls and solve customer issues
- Prepared and evaluated CRM reports to identify problems and areas for improvement
Education
Bachelor of Arts - Bachelor of Commerce
TAGORE ARTS AND SCIENCE COLLEGE
Puducherry, India05-2008
Skills
Time Management
Timeline
DEPTY MANAGER
VASUGI OVERSEAS JOBS AND STUDIES PRIVATE LIMITED
03.2023 - Current
Team Leader Manager
NISSION EDUCATIONAL CONSULATANTS PRIVATE LIMITED
04.2017 - 02.2022
Team Leader
INTELENETGLOBAL SERVICES
04.2011 - 03.2017
Bachelor of Arts - Bachelor of Commerce
TAGORE ARTS AND SCIENCE COLLEGE
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