Kalee Trimble
Crown Point
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance while being recognized for fostering strong client relationships and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin' Brands
Lowell
11.2023 - 12.2024
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
PCA (Personal Care Assistant)
Autumn Trace
Rensselaer
04.2020 - 08.2022
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Maintained accurate records of client care services provided on a daily basis.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Answered patient call signals and signal lights to determine patients' needs.
- Administered medications orally or topically as directed by physician orders.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2019
Skills
- Sales analysis
- Project management
- Customer service
- Data reporting
- Able to build a relationship of mutual trust with clients; Able to handle complaints and
- Client relationship management
- Attention to detail
- Consulting
- Strategic thinking
- Excellent communication
- Software utilization
- Continuous improvement
- Work prioritization
- Telemarketing
Timeline
Assistant Manager
Dunkin' Brands
11.2023 - 12.2024
PCA (Personal Care Assistant)
Autumn Trace
04.2020 - 08.2022
High School Diploma -
Penn Foster Career School