Kalidas J
Chennai
Summary
Java Developer with 3 years of experience in designing, developing, and maintaining scalable and efficient CRM software. My main interests are object-oriented and user-centered design. Experienced in developing custom modules, optimizing sales pipelines, and building dynamic user interfaces within CRM systems.
Overview
5
5
years of professional experience
Work History
Member Technical Staff
Zoho Corporation
Chennai
10.2021 - Current
- Working as Backend Java Developer and building a CRM software for BFSI (Banking Financial Services and Insurance).
- Developed and optimized the sales pipeline module, allowing users to track and manage sales opportunities from lead generation to closing, improving sales team productivity by 25%.
- Developed custom CRM modules using Zoho Creator to automate business workflows, enabling clients to better manage customer relationships and boost productivity.
- Developed a dynamic module builder page within Zoho CRM, allowing users to easily create, customize, and edit CRM modules with a user-friendly interface, streamlining the process of tailoring the CRM to business needs.
- Created customized Blueprint processes to guide users through predefined steps, improving operational efficiency and reducing human errors by 20%.
Support Engineer
TATA Consultancy and Services (TCS)
Chennai
01.2020 - 10.2021
- Provided support to clients, addressing and resolving service-related issues via email, ensuring timely and effective communication to maintain client satisfaction.
- Monitored and managed server health, performing routine restarts and troubleshooting to ensure minimal downtime and optimal performance of client systems.
- Utilized ServiceNow for incident management, tracking, and resolving client issues, ensuring seamless service delivery and meeting SLAs (Service Level Agreements).
Education
Bachelor of Engineering (B.E) - Computer Engineering
Sri Sairam Institute Of Technology
Tambaram05-2019
Skills
- Java
- Git
- Spring Boot
- Kafka
- Tomcat
- JavaScript
- Redis
- ZCP (Zoho Cloud Platform)
- Data Structures and Algorithm
Timeline
Member Technical Staff
Zoho Corporation
10.2021 - Current
Support Engineer
TATA Consultancy and Services (TCS)
01.2020 - 10.2021
Bachelor of Engineering (B.E) - Computer Engineering
Sri Sairam Institute Of Technology
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