KALINGA PARIDA

• Coached 3 teams to improve their process and ensure they adhered to the Scrum framework.
• Facilitated discussion, decision making, and conflict resolution across 3 cross-functional teams.
• Used agile methods and processes to coach 3 product owners through complex problem-solving and solution strategies.
• Ensured user stories were 100% ordered, defined, and ready to be worked on by the team.
• Performed all Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning
• Apart from being Scrum master I worked as Security and Controls Advisor, which included managing control over the software licensing, Access to privilege accounts, doing risk assessment for the software
• Worked as SharePoint administrator for an in-house document repository tool containing sensitive documents for all the applications being used in the organization
• Involved in vendor management (checking SLA for the vendors and taking updates)

• Got trained and certified as a professional Scrum Master and started my journey as a Scrum Master, along with my role as a ServiceNow admin.
• Interfaced with 3 product owners on an active basis to manage product backlog and sprint activities
• Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.
• Spearheaded successful migration projects from legacy ITSM tools to ServiceNow, ensuring a seamless transition for users.

Admin activities

• Championed the adoption of agile methodologies in the management of ServiceNow projects, leading to faster deployment times and more efficient project execution.
• Developed comprehensive documentation for ServiceNow administration tasks, streamlining future maintenance efforts.
• Assisted in successful system upgrades by conducting thorough testing and addressing potential compatibility issues in a timely manner.
• Involved in incident management, change management and knowledge management worked as security and controls advisor

• Fixed users' profile issues, licensing, and permissions. Created support group and assigned roles. Deployed codes across servers.
• Built dashboards using ServiceNow and Tableau. Built reports on SLA for the MSPs.
• Provided trainings for ServiceNow to end users.

• Fixing users profile issues, licensing and permissions
• Creating support group and assigning roles
• Collecting all the logs, Handling error logs (client side and server logs)
• Creating and Fixing workflows (Active links, Filter, Escalation)
• Worked on Service Request Management
• Pulled various ITSM reports and from database as well using SQL
• Rebooting application and services, dealing with mid-tier cache
• Worked on menu items
• Involved in incident management, change management and knowledge management