KALIVARADHAN M
Chennai
Summary
Experienced Associate in Claims Portfolio with over 6 years in the healthcare industry seeking a challenging position to leverage skills and expertise effectively. Seeking to join a company that offers necessary tools and resources for continuous growth and development, enabling enhancement of abilities and expansion of knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Guardian India Operations Private Limited
Chennai, India
02.2022 - Current
- Here I'm Handling & Owning on 8+ Process Queues.
- Performing initial review of disability claims to assess eligibility for benefits.
- Conducted data analysis to identify trends and root causes, facilitating problem-solving and process improvement initiatives.
- Handling Escalations and monitoring critical claims to be delivered on time
- Supported and delivered projects aimed at reducing manual efforts and improving operational efficiency.
- Proficient in planning, and coordinating daily activities with the team to optimize targets.
- I'm done mentoring for new hires and auditing claims in their ramp period.
- Having experience in connecting with Client and resolving their issues directly.
Health Insurance Senior Representative
NTT Data Global Solutions
Chennai, India
06.2019 - 12.2021
Education
MBA - HUMAN RESOURSE MANAGEMENT
Alagappa University
Chennai, India09-2022
Bachelor of Arts - ENGLISH LITERATURE
DRBCCC Hindu College/Madras University
Chennai, India01-2018
Skills
- MS Office & Excel
- Power BI
- SQL
- Strong analytical Mind
- Process Management
- Team Handling
Accomplishments
- High Five Reward for outstanding job performance (Feb 2023, Dec 2024, Mar 2025, Apr 2025).
- Peak Performer of FY2023 & FY2024.
- Rewards and recognition for excellent productivity and quality.
- Appreciation from onshore team and managers: "Lead With The Consumer At The Center."
- Spot Award for involvement in the Life Coverage BOT implementation.
- Recognition of Outstanding Commitment to Customer Service, 2025
Certification
- Fellow, Life Management Institute (FLMI), LOMA - Completed (2025)
- Emergency Response Team (ERT Member)
Additional Information
Process-Simplification Idea (2024)
Worked to sort out some manual efforts, improve AHT & to achieve 100% quality by using of Snipping Tool and Sorting the Document issues with simple technique ( Reduce manual effort)
Timeline
Associate
Guardian India Operations Private Limited
02.2022 - Current
Health Insurance Senior Representative
NTT Data Global Solutions
06.2019 - 12.2021
Bachelor of Arts - ENGLISH LITERATURE
DRBCCC Hindu College/Madras University
MBA - HUMAN RESOURSE MANAGEMENT
Alagappa University
Personal Information
- Father's Name: V.Muthuraman
- Mother Name: Vasantha
- Date of Birth: 03/15/1997
- Languages Known : English,Tamil
- Interests & Hobbies : Watching Movies, Playing Carrom and video Games
Disclaimer
I hereby declare that the above furnished information is true to the best of my Knowledge and Belief.