Kallol Biswas

• Responsible for end to end CRM process for SAAS customer in US
• Identified and managed path and milestones of delivery schedules.
• Managed large, transformative initiatives impacting multiple delivery channels

Head of operations in mutual fund R&T business for multiple asset management companies

Total AUM managed in excess of 6L crore INR

Annualized billing of INR 350 crores operating at 42% margin

End to end management of mutual fund administration across data setup, recon, payments, funding, KYC, regulatory MIS

Total team of 1380 spread across the country

End to end client engagement, P&L responsibility with top and line and bottom line targets

Worked with multiple vendors and partners in implementing automation tools for data entry, recon, OCR, regulatory reporting, AML (worldcheck) Power BI to name a few

Interface with sales team for potential opportunities and mine the existing account for additional revenue

Responsible for multiple clients across cards and payments, mortgage servicing, trade setup, reference data, KYC

Total portfolio with annualized billing of $30MM operating at a margin of 36% after giving 10% back to client as annualized cost saves and rate discounts

End to end client engagement from initiation to execution, working across multiple stakeholders both internal & external

Vendor management with automation companies like Automation Anywhere for process review and implementation of multiple automation tools around OCR, automated recon etc

Total team size of 1600 with 5 Direct reports spread across 5 centers

(3 in india and 2 in US)

Interface with sales team for potential opportunities and mine the existing account for additional revenue

• Responsible for multiple high risk high impact processes like funding, security settlements, KYC, trade setup, reconciliations & client money
• Transition to new workflows within trade lifecycle process, TLM & Pega implementation
• Identified opportunities to improve business process flows and productivity.
• Established performance goals for department and outlined processes for achievement.
• Drove team engagement to achieve aggressive company targets.
• Mitigated regulatory risks by overseeing adherence to SOP

• Certified mortgage underwriter managing a team of 40 underwriters
• Worked in US for 2 years transitioning multiple mortgage processes across mortgage clients from Dallas area.
• Managed account with annual rev in excess of 12 MM USD at an operating margin of 38%
• Net revenue addition of 1.5MM USD per year during US stay
• CEO award for best performer

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend and holiday shifts.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed and maintained courteous and effective working relationships
• Successfully Transitioned multiple business functions on Loans from HSBC US