R
Rishikesh Sreedhar
IT Professional
Chennai,TN
Summary
- IT professional with 17+ years of experience constantly looking to upskill myself in order to improve technical and functional agility
- Worked across multiple domains and geographies
- Technically skilled, cloud enabled delivery lead
- My expertise includes Technical Project Management, Solving Complex Problems, Lateral Thinking, Crisis Management, Servant Leadership, Empathy, Deriving Insights from Data, Analytical & Critical Reasoning, Mentoring and Coaching teams, Technical agility and driving change
- Implemented complex cloud and automation transformation programs and guided cross functional teams meet their objectives
- My colleagues would describe me as a driven, resourceful individual who maintains a positive, proactive attitude when faced with adversity.
Overview
3
3
Languages
9
9
Certificates
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Delivery Leader
Cognizant Technology Solutions
Chennai, India, Tamil Nadu
06.2017 - 11.2020
- Implemented Cross Functional Collaboration in a matrix work environment that maximized employee morale and engagement and fostered self management of teams
- Drove operational improvements which resulted in savings and improved profit margins.
- Championed rapid upskilling of team and self in AWS cloud and digital technologies to improve technical agility
- Delivered Operating Model Transformation of disjoint Run Services projects into single program using Lean principles driving cost efficiencies and improving business agility.
- Portfolio managed 24 Agile complex implementations by supporting the scrum masters in removing impediments & providing top-down intent for creating value driven customer products.
- Portfolio governed 2 technology transformation & 1 automation complex initiatives using Agile methodology by providing thought leadership & enabling the team in delivering value each increment.
Program Manager
Cognizant Technology Solutions
Carmel, USA, Indiana
11.2016 - 05.2017
- Resolved client issues quickly using negotiation and conflict resolution, increasing customer retention rate by 30%.
- Directed 20 plus simultaneous projects to boost business opportunities by 30%.
- Tracked and reported weekly program results to customers and stakeholders to facilitate change management activities.
- Managed 5 senior-level technical project managers in creating solutions for divisional customers.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Service Delivery Manager
Cognizant Technology Solutions
Chennai, India, Tamil Nadu
01.2015 - 10.2016
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Supervised operations of 24-hour customer service desk staffed by 150 plus team members.
- Competency improvement in technology, process and Compliance (SOX, HIPAA).
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Virtually met with customer business leaders to better understand IT issues that negatively impacted their business portfolio.
- Championed Lean Six Sigma initiative to removing process wastes and improve productivity.
- Tracked and reported weekly and monthly SLA performance to customers and stakeholders and tracked service improvement plan to closure as required
- Facilitated completion of deliveries and verified all documentation.
Service Delivery Manager
Tata Consultancy Services Limited
Chennai, India, Tamil Nadu
06.2012 - 01.2015
- Attended staff and client meetings and served as liaison to manage operations for account.
- Supervised operations of 24-hour application support team staffed by 40 team members.
- Coordinated new hire recruitment, training and development.
- Periodic cadence with customer business leaders to better understand IT issues that negatively impacted businesses.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Ensured team got trained in ITIL service operations processes and provided the committed level of services and ensured availability, stability and resilience as outlined in SLA contract
- Championed service improvements, automation and ticket elimination initiatives to improve productivity and system stability
- Tracked the SLA metrics and ensured SLA adherence and customer SLA reporting
- Provided effective service governance as per ITIL standards
- Championed Lean Six Sigma initiative to removing process wastes and improve productivity.
Service Delivery Manager
Tata Consultancy Services
Edinburgh, UK, Scotland
08.2010 - 05.2012
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Supervised operations of 24-hour customer service desk staffed by 20 plus team members.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Ensured team got trained in ITIL service operations processes and provided the committed level of services and ensured availability, stability and resilience as outlined in SLA contract
- Championed service improvements, automation and ticket elimination initiatives to improve productivity and system stability
- Tracked the SLA metrics and ensured SLA adherence and customer SLA reporting
- Provided effective service governance as per ITIL standards
- Championed Lean Six Sigma initiative to removing process wastes and improve productivity.
Application Support Analyst
Tata Consultancy Services Limited
Chennai, India, Tamil Nadu
04.2009 - 08.2010
- Worked as lead change champion to review any change before it was presented to CAB
- Worked as lead problem champion to ensure root cause analysis and resolution was carried out via 5-Why Analysis
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Used ITSM application to track, maintain and update Incidents, Service Request and Problem tickets as per SLA outlined in customer contract
- Reviewed performance benchmarks and established metrics for future tracking.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Resolved malfunctions with systems and programs through troubleshooting.
Senior Solution Designer
Tata Consultancy Services Limited
Dublin, Ireland, Co Dublin
09.2007 - 04.2009
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of telecom projects.
- Designed, developed and implemented telecom mainframe applications
- Championed release integration by additionally donning the role of release coordinator
- Worked as service introduction champion of handing over developed software to service operations at the end of each application software release
Lead Mainframe Developer
Tata Consultancy Service Limited
Chennai, India, Tamil Nadu
01.2006 - 09.2007
- Designed and delivered new mainframe applications through .eXtreme Programming
- Served as Process Prime for the project to ensure that everyone in the project adhered to company and customer defined processes as outlined in the project plan and identified process improvement plans and drive them to closure collaborating with the team
- Championed mainframe performance improvement drive across the account by working on MIPS reduction initiatives to reduce customer infrastructure costs and improve mainframe application and system performance
- Led the mainframe center of excellence for the delivery center as an additional responsibility and helped train people on mainframe and catered to any technical problems that they faced on the job
Mainframe Application Developer
Tata Consultancy Services Limited
Seattle, USA, USA
04.2005 - 01.2006
- Designed and delivered new mainframe applications through .eXtreme Programming
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created mainframe applications in test-driven development (TDD) environment.
- Collaborated with multidisciplinary teams to design, and construct new application features.
- Worked as onsite coordinator and provided the required business and technical details to the offshore team for converting user stories to program increments
- Managed the end to end integration testing of the program increment
Mainframe Developer
Tata Consultancy Services Limited
Chennai, India, Tamil Nadu
11.2003 - 05.2005
- Designed and delivered new mainframe applications through .eXtreme Programming
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created mainframe applications in test-driven development (TDD) environment.
- Collaborated with multidisciplinary teams to design, and construct new application features.
Multimedia Developer
Sify Limited
Chennai, India, Tamil Nadu
05.2003 - 11.2003
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Worked alongside interface and instruction designers to create unique content development to translate customer training needs into visual skill enrichment platform.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Collaborated with content designer, developers and voice over content in order to provide audio synced visual multimedia skill content
Education
Bachelor of Engineering - Computer Science and Engineering
Bharathiar University
Coimbatore, Tamil Nadu, India 09.1998 - 04.2002
Post Graduate Program in Data Science - Data Science
Purdue University
Indiana, USA 10.2019 - 08.2020
Masters of Professional Communication - Interactive Multimedia Technologies
Edith Cowan University
Western Australia 05.2001 - 03.2003
Skills
ITIL - Service Operations
undefinedCertification
Professional Scrum Master 1 -Scrum.org
Accomplishments
- Re-skilled on the cloud platform
- Data Science Technologies
- Managed cloud and technology transformations
- Reduced technical debt through automation
- Always appreciated for customer centricity
- Gained Stakeholder Trust through exhibiting competence consistently
Software
Python
Mainframe
Core Java
RDBMS
Microsoft Office Suite - Word, Excel, Powerpoint
Microsoft Project
Microsoft Visio
Tableau
Timeline
Professional Scrum Master 1 -Scrum.org
03-2021
SAFe 5 Agilist -Scaled Agile Inc.
03-2021
Project Management Professional (PMP) - PMI
12-2020
AWS Certified Cloud Practitioner - AWS
09-2020
Python & R - IBM
02-2020
Post Graduate Program in Data Science - Data Science
Purdue University
10.2019 - 08.2020
ITIL v3 - Axelos
06-2019
Delivery Leader
Cognizant Technology Solutions
06.2017 - 11.2020
Program Manager
Cognizant Technology Solutions
11.2016 - 05.2017
Service Delivery Manager
Cognizant Technology Solutions
01.2015 - 10.2016
Service Delivery Manager
Tata Consultancy Services Limited
06.2012 - 01.2015
Service Delivery Manager
Tata Consultancy Services
08.2010 - 05.2012
IBM Certified Database Administrator DB2 Universal Database V8.1 for zOS - IBM
03-2010
Application Support Analyst
Tata Consultancy Services Limited
04.2009 - 08.2010
IBM Certified Database Associate DB2 Universal Database V8.1 Family - IBM
02-2009
Senior Solution Designer
Tata Consultancy Services Limited
09.2007 - 04.2009
Microsoft Certified Application Developer(MCAD) - Microsoft
03-2006
Lead Mainframe Developer
Tata Consultancy Service Limited
01.2006 - 09.2007
Mainframe Application Developer
Tata Consultancy Services Limited
04.2005 - 01.2006
Mainframe Developer
Tata Consultancy Services Limited
11.2003 - 05.2005
Multimedia Developer
Sify Limited
05.2003 - 11.2003
Masters of Professional Communication - Interactive Multimedia Technologies
Edith Cowan University
05.2001 - 03.2003
Bachelor of Engineering - Computer Science and Engineering
Bharathiar University
09.1998 - 04.2002
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