Kalpana Raj Vijayanagaram

Strategic Planning | People Management | FAO (P2P) |Stake holder management |Business Transformation & Excellence | Green Belt Certified | Payment & Cash Operations Management | Aging Analysis |Process Enhancement | Reports Preparation | P2P Knowledge Transfers | Records Management | Queries & Issues Resolution| Accounts payables | Project Management | Shared services | USA B1Visa

About Myself

Strong leader with accomplishments in system and upgrade implements, employee training and development, creating positive working relationships with internal and external customers and identifying process deficiencies.

Significant team experience including cross functional leadership, conflict resolution, and Management of external consultants. Extensive background in process improvement, Innovation, Financial planning, and analysis, evaluation and execution of financial instruments.

The Key expertise are:

Expert in managing change at department and company levels.

Extensive background in development and implementation of procedures to improve efficiencies, establish controls, Incorporate best practices, and ensure conformance to company policy.

Accomplished leader in Team building, creating team unity Creating goals, providing feedback and communication.

Continued focus to update Management skills and technology knowledge using training programs webinars, and participation in focus groups.

System evaluation, design and implementation.

Front ended multiple projects based out of USA, South Africa, Hungary and Saudi Arabia.

Representing department for cross functional projects and meetings, communications, and presenting information, to divisions and user communities.

Special projects and assignments requiring analytical skills, root cause problem solving, and general ledger analysis Procure to pay, Knowledge Transfer, and various Transformations into F&A space; Program Management; Internal Controls & Risk Management; Revenue Assurance.

Individual with an approach of "TOGETHER WE ACHIEVE MORE" and always have a strong belief in PEOPLE and managed a team of 100+ FTEs to provide the best services to our CLIENTS / Stake holders/Delivery partners across various locations. I have been very instrumental since my initial career and been a part of setting up the Shared Services, Consolidation of Shared services, Knowledge Transfers, Reverse Knowledge Transfers from 3rd Party to Captive Centers Understand inner workings of a large, complex business, including supply chain operational challenges (e.g. suppliers, requisitioners, buyers), and finance challenges (e.g. A/P, cashflow forecasting) Develop deeper knowledge of interconnectedness between Procurement, A/P, Operations that impacts Supply Chain with key controls such as the invoice 3-way match Strengthen project leadership and execution skills, including leading through influence Ability to effectively manage multiple projects In my previous roles, I was progressing towards Creating Best In Class Global Hub Service for USA, EU, APAC in Bangalore which is into Largest Engineering equipment Manufacturing company and prior to this was part of All women Center in Saudi Arabia. SUMMARY Extensive experience in managing cross-functional delivery in a multi-site global environment with 15 years of career success out of which 5.5 years of international working experience at Saudi Araba in developing & executing operational strategies with insightful knowledge of project management methodologies Impeccable record of building high performance teams, implementing continuous improvement programs and partnering with multiple global stakeholders basis on short and long terms strategy 12 project Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence Results - proven, focused & enterprising professional with a documented record of success in managing large teams spread over multiple locations, to work in sync with set parameters to achieve business goals Managing Month end closing and closely tracking Debit balances. Proactively reaching out to Suppliers to control ageing debit balances and writing off the same. Communicator and team player with effective leadership, decision-making, problem-solving, interpersonal skills and results-driven “CAN DO” attitude individual.

Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.

Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

• Worked in Saudi Arabia for 5.5yrs. to set up a new Women Center for Accounts payables to Empower the Women in Saudi Arabia Green Belt project done on BVA for 61M USD The Management and accountability of Accounts payable team with primary objective of paying the supplier on time Been a part of setting up a Shipping and logistics customer in South Africa. Worked closely in Transitioning Aviation business from Hungary to India. Review all major Accounts payable transactions over $100K ensuring correct invoice amount, General coding along with proper Invoice approvals prior to payment release. Has been a part of due diligence for global clients as part of new acquisitions. Optimized team performance and increased morale by establishing regular team meeting which provided an open forum for team members and management to openly discuss policy and procedural changes Created log for vendor bill management, improving staff follow-up on past due matters. Log protocol included escalation process to ensure timely resolution and to eliminate late-fees. Due to prompt communication with clients the past due receivables were significantly reduced and the write off amounts became minimal Gained onsite exposure of working for 6 months in Philadelphia USA and developed E1 with Oracle Team as per accounts payable requirements Extended a reputation of heading transformational projects as an SME for upgradation of ERP JD Edwards to Enterprise One 8.
• Successfully accomplished 20 P2P transitions within the stipulated timelines Worked onsite on Transitions towards building Customer Relationships Management; recognized as a strategist, visionary & advisor optimizing operational efficiency Supplier debit balance reduction – 61M USD was recovered from Suppliers in a span of 6 months Led 14 Transitions as a Lead across the globe for P2P. Travelled to USA, South Africa, Hungary, and Middle East. Improving Days Outstanding from 60% to 90% Paid on time is increased from 80% to 95% First Response to Helpdesk tickets/emails reduced to 24 hours from 48 hours. Imparted trainings to a team of 80 members during the pilot phase in order to ensure smooth & successful transition Completed the urgent payment for suppliers within the cut off time of Citi Bank; addressed supplier queries within the TAT of 24hrs Acquired a rating of 8 out of 10 from the Client GlaxoSmithKline for E1 Project and acknowledged with Gold Award from Client for the completion of the same Managed various operational activities as a Delivery Manager for P2P Globally Rated as top performer and received many awards in various forums Transitioned and stabilized AP Process from USA, South Africa & Hungary Job Responsibilities: Spearheading the day-to-day operations of P2P team with 100 members onsite and 25 off shore team; identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members Monitors duties of operations personnel to ensure efficient and safe operation of accounts payable process. Gathers pertinent information to create, and maintain weekly and monthly statistical data and reports. Communicates and distributes departmental statistics to predetermined individuals. Gathers employee time record information and communicates payroll data to the payroll department. Monitors attendance records for his whole team. Administers and communicates policies and procedures which apply to subordinates. Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices, Actively participates in management team meetings and implements resulting procedures, practices, programs, and Activities. Responsible for development and implementation of progressive training, motivational, and diversity awareness programs, targeting team leaders and their employees. Monitor employee turnover and outline steps to control / reduce as per set and agreed targets. Defining long term, enterprise level technology strategies in conjunction with business plans and preparing CAPA templates on the escalation or errors identified Facilitating resolution to all kinds of queries which entails payment queries, Stop payments & Re-issues of checks, working on bank rejections, payment Investigations, Stale checks and RNV Reconciliation entries Conducting clients weekly/monthly meeting in order to understand barriers to growth, opportunities for improvement; coordinating with the clients for projecting the future work Developing and deploying process excellence program throughout business units, including governance, leadership buy-in, training strategy and curriculum development Managing appraisal process across the levels and establishing framework for substantiating performance appraisal system linked to reward management; evaluating variable component and calculating annual performance appraisal of team members Process Improvements: FX Automation: FX audit was delaying the payables process. By Automating FX rate, this step has been removed which has decreased the invoice cycle by 1 day, which resulted in increased Paid on time from 80% to 95% over all. Delay from Business Approvers response: Invoices are sent to Business requestors for additional information or Approval. We have identified delay in approval process, hence enabled the sending reminders on the system so that first 2 automatic reminders are sent after 3 working days and the 3rd reminder is copied to line Manager. Vendor Debit Balance Reduction Project - As per the requirement from client we were not getting the refunds as expected and every month debit balance for GE was getting increased and causing high number of write off which is a loss for GE, in order to meet those deadlines Debit Balance team needs to contribute more and process the cases much faster than before hence, there is a requirement to eliminate non value added items and improve the processing times. Business outcome to be derived from this project is to reduce the Debit Balances and realize refunds which will lead to increased Cash Flow for the Business. Chart Of Accounts - Chart of Accounts is required in order to get a complete listing of every account in the general ledger of a company, broken down into subcategories. In order to resolve month end closing issues like to enable/disable any segment of a code combination, to resolve Cross Validation Rule error in Create Accounting etc, the closing team requires the chart of accounts and its respective value sets. Chart of Accounts are critical during closing period and this helps the team to resolve accounting issues quickly. As soon as issues are resolved, closing is also triggered quickly which makes business the happy end customer. When closing gets delayed due to errors, business gets impacted, and this project mainly focuses on this. Statement Sent Mail Automation - An Automation file created in which ,we only need to copy the row-wise data from Debit balance file to the “Automation file” and it will create statement email based on the provided data and we can send it to the respective businesses for each region. After the implementation, DB team got reduced by 3 days and it no longer required to create statement emails manually for each of the OUs of different regions (North America, Europe, Asia Pacific and MENAT). Debit Balance File Creation – Automation have been placed for Debit Balance file creation to reduce the manual effort on creating the debit balance file and due to a lot of manual work, usage of excel formula and large number of data many time we faced wrong updating of file and it was almost taking half of working day to prepare the file. After the implementation we only have to place the past 3 month file along with the current month debit balance raw file and run the automation which only takes 80 -110 secs Write off Communication Mail Automation - After the implementation DB team is no longer required to create write off files manually for each of the OUs for North America, Europe, Asia Pacific and MEENAT regions (i.e. 1st communication to business goes on 1st month of the quarter, 2nd communication goes on 2nd month of the quarter and 3rd communication and final write off process takes place on 3rd month of the quarter) separately and then create the email for write off and after that searching for write off contact person from master data and then finally send the email. Now the segregation and preparation of file for write off communication, checking the write off contact person name and updating the same in email and updating the email body with the standard comment is getting done via automation, which is saving almost 1 day work for the team

• Completed the [Project name] Project on time and $[Amount] under budget.
• Improved customer satisfaction ratings by [Number]% by [Action taken].
• Designed and launched the [Project Name] Project, resulting in a [Number]% increase in market share for the company.

PMP - Project Management Professional