Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites, Portfolios and Profiles
Timeline
Generic
Kalpesh Jani

Kalpesh Jani

Mumbai

Summary

Strategic Transformation Leader with 17 years of experience in digital transformation, cybersecurity, smart city initiatives, and enterprise infrastructure across BFSI and government sectors. Managed portfolios exceeding ₹90 crore while leading cross-functional teams to achieve targeted business outcomes. Skilled in driving customer success initiatives that enhance organisational performance and efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

DGM- Customer Success

INSPIRA ENTERPRISE INDIA LTD
Mumbai
01.2020 - Current
  • Managed customer success and program delivery for BFSI, Smart City, and Infrastructure accounts, enhancing client engagement across India.
  • Lead a team of 15+ PMs and technical leads to ensure on-time, on-budget delivery and high client satisfaction.
  • Identified upsell and renewal opportunities by aligning delivery outcomes with client business objectives, contributing to account growth.
  • Drive governance cadence with CXO and client stakeholders through QBRs, account health reviews, and escalation management.
  • Act as the primary escalation point for critical accounts, resolving complex issues to maintain trust and retention.
  • Manage program P&L, budgets, forecasting, and risk mitigation to protect margins and delivery commitments.
  • Standardize delivery processes and PMO practices across programs to improve efficiency and quality.
  • Mentored and evaluated PMs and project leads, fostering team capability and advancing delivery maturity.

Project Manager

IONNIX SMART SYSTEMS PVT LTD
Ahmedabad
04.2019 - 01.2020
  • Coordinated client communication and project execution for critical urban infrastructure initiatives.
  • Developed and implemented risk mitigation strategies for successful field infrastructure deployment.
  • Delivered Integrated Command & Control Centre integrating ITMS, Smart Lights, and Environmental Sensors.

Project Lead

A TO Z COMMUNICATION
Gandhinagar
05.2016 - 03.2019
  • Led government and BFSI projects for surveillance, biometric access control, and telecom infrastructure.
  • Managed bid and tendering process, securing contracts worth ₹50Cr+.
  • Executed installation of fibre and LAN networking in remote areas.

System Engineer

STERLITE TECHNOLOGIES
Gandhinagar
02.2016 - 05.2016
  • Facilitated Smart City implementation through development of IoT solutions, integration of ITMS, and installation of surveillance systems.
  • Oversaw network deployment and system integration, coordinating field activities to ensure seamless operation.
  • Coordinated with stakeholders to gather requirements and translate them into functional system specifications.
  • Analysed user feedback to continuously refine systems, improving user satisfaction and engagement.
  • Delivered technical training sessions for staff, enhancing team competence in system operations and maintenance.

Project Engineer

GNFC LIMITED - INFORMATION TECHNOLOGY
Ahmedabad
06.2011 - 02.2016
  • Managed project lifecycle from pre-sales to delivery execution, ensuring technical compliance and effective bid management.
  • Led pre-bid discussions and coordinated RFP/RFQ responses, preparing BOQs and evaluating bids for Surveillance and ITMS projects.
  • Directed procurement and field implementation, deploying resources and delivering projects while meeting technical and contractual standards.

Cluster Engineer

Zylog Systems Ltd
Ahmedabad
09.2010 - 06.2011
  • Prepared detailed reports and presentations to update senior management and clients on project status and outcomes.
  • Oversaw maintenance of critical infrastructure, ensuring operational reliability and adherence to safety standards.

Network Engineer

Spidigo Broadband Services Pvt.Ltd
Ahmedabad
05.2009 - 09.2010
  • Managed network performance and implemented changes to improve efficiency.
  • Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
  • Responded to network security breaches by identifying, troubleshooting and resolving vulnerabilities to protect clients.

Education

B. Tech - Electronics & Telecommunications

JRN Rajasthan University
Udaipur, RJ
01-2008

Skills

  • Account management and customer success
  • Client satisfaction strategies
  • Stakeholder engagement techniques
  • Growth delivery methods
  • Digital transformation initiatives
  • Technology integration solutions
  • Risk and quality oversight
  • Budget control and management
  • Escalation processes
  • Contract administration
  • Strategic project execution
  • PMO leadership
  • Cross-industry partnerships

Certification

  • PRINCE 2 - Foundation, GR656127924KJ
  • PRINCE 2 - Practitioner, GR657059332KJ
  • Certified Scrum Master, 001395458
  • ICS2 - Cyber Security

Accomplishments

  • Successfully implemented BFSI projects BOI PAM, SBI GSOC, HDFC Carbon Black App Control, TATA Power OT/IOT, TATA Capital DAM, C-Edge.
  • Managed infrastructure projects in NMMC Safe City, PCMC Smart City, Gandhinagar Smart City, and Mumbai Airport (MIAL, NMIAL).
  • Delivered end-to-end ICT solutions and cybersecurity projects for various public sector and enterprise clients.
  • Expertise in smart city integration (ITMS, ICCC, surveillance, IoT) and emerging technologies.
  • Proven leadership in enterprise system integration and public sector projects.

Websites, Portfolios and Profiles

http://www.linkedin.com/in/kalpesh-jani-394a09162

Timeline

DGM- Customer Success

INSPIRA ENTERPRISE INDIA LTD
01.2020 - Current

Project Manager

IONNIX SMART SYSTEMS PVT LTD
04.2019 - 01.2020

Project Lead

A TO Z COMMUNICATION
05.2016 - 03.2019

System Engineer

STERLITE TECHNOLOGIES
02.2016 - 05.2016

Project Engineer

GNFC LIMITED - INFORMATION TECHNOLOGY
06.2011 - 02.2016

Cluster Engineer

Zylog Systems Ltd
09.2010 - 06.2011

Network Engineer

Spidigo Broadband Services Pvt.Ltd
05.2009 - 09.2010

B. Tech - Electronics & Telecommunications

JRN Rajasthan University
Kalpesh Jani