Kalpesh Jani
Mumbai
Summary
Strategic Transformation Leader with 17 years of experience in digital transformation, cybersecurity, smart city initiatives, and enterprise infrastructure across BFSI and government sectors. Managed portfolios exceeding ₹90 crore while leading cross-functional teams to achieve targeted business outcomes. Skilled in driving customer success initiatives that enhance organisational performance and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DGM- Customer Success
INSPIRA ENTERPRISE INDIA LTD
Mumbai
01.2020 - Current
- Managed customer success and program delivery for BFSI, Smart City, and Infrastructure accounts, enhancing client engagement across India.
- Lead a team of 15+ PMs and technical leads to ensure on-time, on-budget delivery and high client satisfaction.
- Identified upsell and renewal opportunities by aligning delivery outcomes with client business objectives, contributing to account growth.
- Drive governance cadence with CXO and client stakeholders through QBRs, account health reviews, and escalation management.
- Act as the primary escalation point for critical accounts, resolving complex issues to maintain trust and retention.
- Manage program P&L, budgets, forecasting, and risk mitigation to protect margins and delivery commitments.
- Standardize delivery processes and PMO practices across programs to improve efficiency and quality.
- Mentored and evaluated PMs and project leads, fostering team capability and advancing delivery maturity.
Project Manager
IONNIX SMART SYSTEMS PVT LTD
Ahmedabad
04.2019 - 01.2020
- Coordinated client communication and project execution for critical urban infrastructure initiatives.
- Developed and implemented risk mitigation strategies for successful field infrastructure deployment.
- Delivered Integrated Command & Control Centre integrating ITMS, Smart Lights, and Environmental Sensors.
Project Lead
A TO Z COMMUNICATION
Gandhinagar
05.2016 - 03.2019
- Led government and BFSI projects for surveillance, biometric access control, and telecom infrastructure.
- Managed bid and tendering process, securing contracts worth ₹50Cr+.
- Executed installation of fibre and LAN networking in remote areas.
System Engineer
STERLITE TECHNOLOGIES
Gandhinagar
02.2016 - 05.2016
- Facilitated Smart City implementation through development of IoT solutions, integration of ITMS, and installation of surveillance systems.
- Oversaw network deployment and system integration, coordinating field activities to ensure seamless operation.
- Coordinated with stakeholders to gather requirements and translate them into functional system specifications.
- Analysed user feedback to continuously refine systems, improving user satisfaction and engagement.
- Delivered technical training sessions for staff, enhancing team competence in system operations and maintenance.
Project Engineer
GNFC LIMITED - INFORMATION TECHNOLOGY
Ahmedabad
06.2011 - 02.2016
- Managed project lifecycle from pre-sales to delivery execution, ensuring technical compliance and effective bid management.
- Led pre-bid discussions and coordinated RFP/RFQ responses, preparing BOQs and evaluating bids for Surveillance and ITMS projects.
- Directed procurement and field implementation, deploying resources and delivering projects while meeting technical and contractual standards.
Cluster Engineer
Zylog Systems Ltd
Ahmedabad
09.2010 - 06.2011
- Prepared detailed reports and presentations to update senior management and clients on project status and outcomes.
- Oversaw maintenance of critical infrastructure, ensuring operational reliability and adherence to safety standards.
Network Engineer
Spidigo Broadband Services Pvt.Ltd
Ahmedabad
05.2009 - 09.2010
- Managed network performance and implemented changes to improve efficiency.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
- Responded to network security breaches by identifying, troubleshooting and resolving vulnerabilities to protect clients.
Education
B. Tech - Electronics & Telecommunications
JRN Rajasthan University
Udaipur, RJ01-2008
Skills
- Account management and customer success
- Client satisfaction strategies
- Stakeholder engagement techniques
- Growth delivery methods
- Digital transformation initiatives
- Technology integration solutions
- Risk and quality oversight
- Budget control and management
- Escalation processes
- Contract administration
- Strategic project execution
- PMO leadership
- Cross-industry partnerships
Certification
- PRINCE 2 - Foundation, GR656127924KJ
- PRINCE 2 - Practitioner, GR657059332KJ
- Certified Scrum Master, 001395458
- ICS2 - Cyber Security
Accomplishments
- Successfully implemented BFSI projects BOI PAM, SBI GSOC, HDFC Carbon Black App Control, TATA Power OT/IOT, TATA Capital DAM, C-Edge.
- Managed infrastructure projects in NMMC Safe City, PCMC Smart City, Gandhinagar Smart City, and Mumbai Airport (MIAL, NMIAL).
- Delivered end-to-end ICT solutions and cybersecurity projects for various public sector and enterprise clients.
- Expertise in smart city integration (ITMS, ICCC, surveillance, IoT) and emerging technologies.
- Proven leadership in enterprise system integration and public sector projects.
Websites, Portfolios and Profiles
http://www.linkedin.com/in/kalpesh-jani-394a09162
Timeline
DGM- Customer Success
INSPIRA ENTERPRISE INDIA LTD
01.2020 - Current
Project Manager
IONNIX SMART SYSTEMS PVT LTD
04.2019 - 01.2020
Project Lead
A TO Z COMMUNICATION
05.2016 - 03.2019
System Engineer
STERLITE TECHNOLOGIES
02.2016 - 05.2016
Project Engineer
GNFC LIMITED - INFORMATION TECHNOLOGY
06.2011 - 02.2016
Cluster Engineer
Zylog Systems Ltd
09.2010 - 06.2011
Network Engineer
Spidigo Broadband Services Pvt.Ltd
05.2009 - 09.2010
B. Tech - Electronics & Telecommunications
JRN Rajasthan University