Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
KALPESH JOSHI

KALPESH JOSHI

Technical Lead
Ahmedabad,GJ

Summary

Seasoned Microsoft Dynamics CRM and .NET professional with 16 years in enterprise application development and solution design. As Application Development Specialist Team Lead, led teams to deliver innovative CRM and .NET solutions. Expertise in architecture design, system integrations, and performance optimization. Focused on driving efficiency and impactful solutions.

Overview

3
3
Languages
6
6
Certifications
16
16
years of professional experience

Work History

Application Development Team Lead

Accenture
07.2022 - Current
  • Oversee design, development, and rollout of Dynamics CRM solutions increasing system efficiency and enriching user experience.
  • Led team of five developers and analysts, providing training guidance and performance assessments. Collaborated with stakeholders to define technical specifications and requirements. Implemented training initiatives to enhance team performance and expertise. Transformed stakeholder insights into functional designs and technical documentation. Regularly assessed team performance to identify strengths and areas for improvement. Served as liaison between stakeholders and technical teams to facilitate communication. Created detailed documentation supporting transition from requirements to design execution. Optimized project delivery by ensuring alignment with stakeholder objectives through collaboration.
  • Developed custom CRM components using Dynamics 365, Power Platform, C#, and JavaScript. Implemented CRM workflows, plugins, and customizations to address business requirements.
  • Provided technical support to team members on development tasks, troubleshooting issues, and conducting code reviews to ensure code quality.
  • Adopted agile methodology for project management utilizing scrum ceremonies like sprint planning meetings and daily standup sessions.
  • Executed root cause analysis of defects reported in QA cycles aimed at preventing future incidents.
  • Contributed to creation of strategies enabling swift and effective resolution of intricate system challenges.
  • Partnered with cross-functional teams including product owners, designers, testers, and business stakeholders throughout SDLC process.
  • Designed user interfaces and optimized workflows to improve system user experience.
  • Led project in Dynamics 365 CRM initiatives.
  • Managed task distribution and estimated user stories for development and unit testing, ensuring reliable deployments by following established procedures.

Assistant Consultant

TCS
01.2019 - 07.2022

Collaborated with internal stakeholders and external clients to define needs and develop strategic solutions that addressed project goals.

Collaborated with internal stakeholders and external clients to define needs and strategize solutions.

Developed user interfaces and workflows aimed at optimizing user experience within the system.

Executed deployment processes while ensuring compliance with established protocols, enhancing overall project integrity.

Senior Software Engineer

Infosenseglobal
03.2015 - 11.2018
  • Developed and validated high-quality applications using agile methodology, contributing to timely project delivery.
  • Created, implemented, and validated high-quality applications leveraging agile methodology.
  • Migrated legacy applications from outdated technologies to modern frameworks, enhancing maintainability and performance.
  • Conducted code reviews for team outputs, ensuring adherence to coding standards and fostering quality in deliverables.
  • Offered expert advice to junior developers regarding software engineering best practices.

Software Engineer

TatvaSoft
04.2011 - 02.2015
  • Designed dynamic web applications with C# ASP.NET MVC, Web API, and Entity Framework.
  • Crafted and executed user interfaces using HTML5, JavaScript, and jQuery.
  • Provided technical support to users facing .NET application issues.
  • Leveraged Visual Studio IDE for debugging of written code in .NET programming languages.
  • Configured applications on IIS server to support seamless remote access.
  • resolved end user-reported issues, enhancing overall customer satisfaction.
  • utilized Visual Studio IDE for debugging .NET code, ensuring high-quality software performance.

Trainee Software Developer

Bitwise Ventures Pvt. Ltd.
09.2010 - 03.2011
  • Applied object-oriented programming concepts to develop high-performing software solutions.
  • Collaborated with team developers to ensure timely product delivery.
  • Constructed dynamic user interfaces employing HTML5, JavaScript, jQuery, AJAX, and CSS3.
  • Developed dynamic user interfaces using HTML5, JavaScript, jQuery, AJAX, and CSS3 to enhance user experience.
  • Coordinated with team developers to secure successful product delivery.
  • Leveraged Visual Studio for code diagnosis and troubleshooting to improve software quality.

Education

Master of Computer Applications - Computer Science

Gujarat University
Ahmedabad
04.2001 -

Bachelor of Commerce(B.Com.) - Commerce

Gujarat University
Ahmedabad
06-2003

Skills

Microsoft Dynamics CRM

Certification

Microsoft Dynamics 365 Configuration and Customization

Timeline

Application Development Team Lead

Accenture
07.2022 - Current

Assistant Consultant

TCS
01.2019 - 07.2022

Senior Software Engineer

Infosenseglobal
03.2015 - 11.2018

Software Engineer

TatvaSoft
04.2011 - 02.2015

Trainee Software Developer

Bitwise Ventures Pvt. Ltd.
09.2010 - 03.2011

Master of Computer Applications - Computer Science

Gujarat University
04.2001 -

Bachelor of Commerce(B.Com.) - Commerce

Gujarat University
KALPESH JOSHITechnical Lead