Kalpesh Sawant

JOB RESPONSIBILITIES:

• Spearheading Refrigeration Service business for the Mumbai and ROM encompassing man Service Delivery & Service Revenue
• Required to lead a team of service engineer the Franchise side located withing the assigned region
• Responsible to create monthly revenue, billing and collection plan and is responsible to deliver the same.
• Required to manage the monthly maintenance plan and timely execution of the same.
• Resource mapping and utilization to manage the resource absorption to the level of the planned number month on month.
• Required to manage the customer escalations in a timely manner via proper call management activities.
• Retaining customer contracts through AMC and Projects Service and growing the portfolio. And Expedite Retrofit orders & Spare parts sale
• Identifying market opportunities for increased growth of business in the assigned region from Service function
• Achieve Revenue and operating Income Targets for the region.
• Design & implement appropriate costing strategies and well as the estimation of service cost to meet business goals
• Handle the Key Account for major strategic accounts in Mumbai and Pune .
  
  

• Monitoring Service operation of Euronics Product
• Responsible for installation and Service Activity
• Coordinate with client, sending quotes, performa invoice and following through sales CRM
• Coordinate with part team, dispatch team, accounts team
• Responsible for AMC sales, Payment follow up.
• Responsible for engineer’s productivity.
• Train engineers to follow CRM, customer handling process, arrange technical trainings to engineers about new Product.
• Key Accounts Management, NPS Management, Spare Parts Management
• Responsible for claim Management, defective parts management.

• Monitoring Service Performance of ASCs.
• Responsible to achieve Service Delivery Targets TAT Day to day call Pending management ,24 hrs call closer, NPS, Audits, Claim Verification, ROI of Service Partners.
• Revenue generation through AMC sales and Accessories sale.
• Inventory management, MSL planning and parts RMA
• train ASC to follow CRM, customer handling process, arrange technical trainings for the franchise.
• Handling top management/Corporate Escalation written communication with customers.
• Doing Audit and provide training to service Provider.
• Visit to dealers, Distributer and Escalated customers

• Execution of Project As per Drawing.
• Co-ordination with Design & Purchase, Logistic Team, Factory.
• Subcontractor & labour management.
• Carrying out testing & commissioning and handling over of project.
• Making Project Related Documents.
• Getting approval of the measurement and Responsible for billing .

• Execution of Project As per Drawing.
• Supervision and provide guidance to Execute project
• Estimation and planning of projects
• Co-ordination with Sales, Design, Purchase, Logistic Team, Factory.
• Assist the project supervisor to plan & set up work control the system
• Issue contracts letters of intent, purchase order.
• Subcontractor & labour management.
• Getting approval of the measurement and Responsible for billing.
• Carrying out testing & commissioning and handling over project.
• Responsible for safety of men and tool.

* COMPLETED PROJECT:

1) MAHINDRA DATA CENTER (KANDIVALI) – 48 HP Toshiba VRF

2) PEDILITE INDUSTRY (MAROL NAKA) – 20 HP Toshiba VRF

3) RAHEJA METAL BOX (WORLI) – 56 HP Toshiba VRF

4) LODHA END CUSTOMER FLATS – VRF SYSTEM

5) LODHA WORLD TOWER (61 STOREY) – 2600 HP TOSHIBA VRF SYSTEM

Taking care of HVAC plant of Shipping Corporation of India (Mumbai)