Kalpit Vaishnav
Mumbai
Summary
Experienced Assistant Manager adept at leading and motivating teams to achieve organizational objectives. Skilled in providing professional and efficient services to clients and customers. Strong relationship-building, multitasking, and decision-making abilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager – Housekeeping
The Taj Mahal Palace
Mumbai
03.2022 - Current
- Create a work environment that is high in employee morale and provides constant learning and development.
- Assisting the deputy Housekeeper for overall operations of the department.
- Effectively working as afternoon shift in-charge for the palace wing for the last 12 months.
- Responsible for making month-end reports for all the guest feedbacks, monthly departmental reports.
- Checking all the VIP arrivals and making sure guests are having a comfortable stay.
- Making sure that guests' bedrooms, corridors, and public areas are serviced in accordance with the company's standards.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Guest relationship management wherein regular interaction with guests was conducted to secure feedback and to provide personalized and intuitive services with meaningful guest delight experiences
- Develop & Implement the annual plan linking the department's objectives to the unit's overall strategy
- Supervise and direct the daily activities of all housekeeping staff and are responsible for the efficient and smooth operation of the department
- Lay down service standards regarding cleanliness, amenities, and maintenance in rooms and public areas, and ensure adherence to these.
- Efficiently manage the inventory of supplies and equipment
- Handling the complete Lost and found of the hotel smoothly
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
- Ensure through regular monitoring of Guests and constant guest feedback, prompt, efficient and accurate service to all guests
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas
- Monitor productivity standards and Schedule staff in order to optimize manpower
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc)
- Co-ordinate with the Front Office on releasing of rooms and special guest requests
- Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc
- Develop departmental trainers in association with the training department & oversee all the training activities within the department
- Address any grievance and counseling issues among the department staff
- Certified departmental trainer of the hotel
- Responsible for daily training MTD training coverage of all the employees of the department.
Housekeeping Supervisor
Hotel Trident Bandra-kurla
Mumbai
05.2019 - 01.2022
- Responded promptly to maintenance requests from guests or staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Education
Post Graduate Diploma in accommodation operations and management. -
Institute of Hotel Management
HyderabadSkills
- Understanding the task at hand
- Efficiency
- Time management
- Working in a group
- Result-oriented
- Leadership
- Hardworking
- Dedicated
- Focused
Accomplishments
- Awarded as employee of the year for the year 2018-19
- Rated as above target on yearly appraisal.
- Recognized on social media multiple times for exceeding guest satisfaction and excellent customer service.
Internship
The Taj Mahal Palace, Mumbai, Industrial trainee, 06/01/16 - 10/31/16, Star IT Certificate
Personal Information
- Date of Birth: 12/28/1993
- Gender: Male
- Marital Status: Single
Hobbies and Interests
- Playing Cricket
- Listening to music
- Table tennis
Disclaimer
I acknowledge that the details shared above are true to the best of my knowledge and belief and can be supported with documented proofs, if required.
Timeline
Assistant Manager – Housekeeping
The Taj Mahal Palace
03.2022 - Current
Housekeeping Supervisor
Hotel Trident Bandra-kurla
05.2019 - 01.2022
Post Graduate Diploma in accommodation operations and management. -
Institute of Hotel Management
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