Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Additional Distinctions
Transformational Initiatives
Generic
Kalpoorneya A S

Kalpoorneya A S

Chennai

Summary

Dynamic and visionary Senior Quality Assurance Leader with a robust 8+ year tenure at Amazon, orchestrating QA excellence on a global scale within the e-commerce sector. Renowned for architecting transformative QA strategies that fuel customer-centric innovation, accelerate digital growth, and mitigate multimillion-dollar risks. Consistently celebrated for operational mastery, groundbreaking process optimization, and cultivating high-performance, cross-functional teams in agile, high-stakes environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Quality Services Associate

Amazon
10.2021 - Current


  • Command QA operations for Amazon’s most high-visibility events — Prime Day, Black Friday, Cyber Monday — guaranteeing flawless, scalable customer experiences across all digital platforms.
  • Pioneered new geo launches: Engineered seamless onboarding processes and robust QA for country openings, driving outstanding customer satisfaction and global brand reputation.
  • Spearheaded end-to-end validation of promotional campaigns, offers, and device experiences (web/iOS/Android/Fire/Kindle/Echo), uplifting conversion and loyalty.
  • Orchestrated a test execution revolution by grouping cases and optimizing test data, liberating over 240 working hours for reinvestment in innovation.
  • Provided strategic mentorship to empower and upskill peers, fostering a culture of continuous improvement and excellence.

Quality Services Associate

Amazon
03.2017 - 09.2021
  • Architect of QA frameworks for upsell/cross-sell and retention, directly enhancing revenue and reducing churn.
  • Revolutionized defect management through defect categorization and impact theming, raising fix ratios by 50% and ensuring rapid, precise remediation.
  • Led UAT, regression, stability, and integration tests across Amazon’s most customer-facing devices during heavy traffic and release cycles.
  • Awarded for exceptional productivity and defect discovery, always raising the bar for quality standards.

Education

Bachelor of Engineering - Electronics & Communications

KLN College of Engineering, Anna University

Skills

  • Testing Tools: TestRail, JIRA, SIM, Selenium, Postman
  • Testing Expertise: Manual & Automated, Functional, System, Integration, UAT, Regression, Performance, BAT
  • Methodologies: Agile (Scrum), SDLC, STLC, Defect Lifecycle Management
  • Platforms: Amazon Devices (Fire/Kindle/Echo), Android, iOS, Web
  • Cross-functional teamwork
  • Analytical mindset
  • Manual testing
  • Test plans and test methodologies
  • Defect tracking and reporting
  • Manual test case preparation
  • Functional testing
  • Bug tracking and resolution
  • Regression testing
  • Training and onboarding

Accomplishments

  • Quarterback Champion 2024 & 2025: Reported business-critical defects and maintained top productivity status for three consecutive months.
  • Bug of the Quarter Q2 2024: Uncovered a flaw with a projected $750M financial impact, preventing loss, and securing customer trust.
  • Star of the Month (April 2023 & 2024), Spot Award: Recognized for thought leadership, swift crisis handling, and deep-dive design analysis.
  • Test Suite Optimization: Slashed suite size from 1,414 to 315 test cases, skyrocketing execution speed and maintaining top-tier quality.
  • Test Suite Optimization: Reduced the total number of test cases from 2880 to 1600 across 20 geological regions to maintain top-tier quality & execution speed.
  • Innovation Champion: Launched video-based QA training modules, compressing manual execution time from 2 weeks to 3 days—empowering global teams.

Certification

  • Oracle Certified Professional, Java SE 6 Programmer
  • Certification in Manual & Basics of Automation Testing, AmitySoft, Chennai
  • PMI ACP Prep - Instructing.com

Timeline

Senior Quality Services Associate

Amazon
10.2021 - Current

Quality Services Associate

Amazon
03.2017 - 09.2021

Bachelor of Engineering - Electronics & Communications

KLN College of Engineering, Anna University

Additional Distinctions

  • Visionary team leader, mentor, and change agent with a relentless commitment to innovation and performance.
  • Eminent communicator, recognized for articulating complex technical concepts to business leaders and developers alike.
  • Thrive in high-impact, global settings—executing mission-critical launches and safeguarding brand reputation at scale.

Transformational Initiatives

  • Accelerated Validations: Designed innovative test grouping and data re-use strategies, enabling parallel certs and faster releases on all platforms.
  • Coverage Maximization: Systematically pruned out-of-scope tests, directing focus and resources to highest-value, business-critical scenarios.
  • Strategic Defect Management: Invented defect theming analytics, driving targeted remediation, and boosting release quality and speed.
  • Test Data Repository: A centralized solution that eliminates the need for manual test data setup, enhancing efficiency and reducing preparation time

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Kalpoorneya A S