KALYAN ANNAMNEEDI
Hyderabad
Summary
I wish to leverage the knowledge and skills of an Automobile Engineer with emphasis to the Automobile field and work towards the profit and achieving the goals of the organization that entrusts me with responsibility and progressively rise up to the position in management, servicing in a systematic and ethical manner.
Overview
25
25
years of professional experience
Work History
General Manager
Tata Authorized Service center
05.2021 - Current
- Implemented strategies that enhanced Customer Satisfaction Index.
- Oversaw workshop operations, driving efficiency and productivity.
- Led service operations management.
- Coordinated manpower planning.
- Prepare the monthly MIS reports.
- Preparing the Field failure technical reports.
- Managed spare parts ordering and payments, ensuring timely inventory availability.
- Full range of Tata commercial vehicle Service center
Assistant General Manager service
PPS Motors
Hyderabad
09.2019 - 04.2021
- Oversaw service operations for four branches, achieving consistent quality and high customer satisfaction.
- Developed manpower plans to optimize staffing levels.
- Streamlined spare parts ordering and payment processes, improving operational efficiency.
- Prepared monthly MIS reports, delivering insights for informed strategic decision-making.
- Managed all workshop and site operations for a construction company, ensuring efficiency and productivity.
- Under the Automotive Group-Multiband Service center for commercial vehicles
Regional Manager Service
MLR AUTO LTD
Hyderabad
11.2015 - 05.2019
- Implemented strategies to enhance customer satisfaction index (CSI) and dealer satisfaction index (DSI) in the region.
- Collaborated with dealer principals to identify opportunities for business growth and address customer needs.
- Drove regional business growth by aligning initiatives with business plan objectives.
- Served as liaison between field operations and plant, facilitating effective communication and resolving issues.
- Co-ordinate with Plant and Warranty department on Field technical issue.
- Provide technical support & guidance to dealer service staff and technical staff.
- Participate with Plant team for analysis of failure.
- Monitoring performance of product improvements and obtain feedback from both Dealer and Customer.
- Executed retrofitting projects in alignment with head office specifications to ensure compliance.
- Maintain all technical circulars and circulate to the dealer team members.
- Improve the channel service facility's with dealers & Local tie up Mechanic.
- Conducting and organizing the training programs to dealer team.
- Meeting with OE manufacturers service team to improve our customer service at OE service centers.
Asst Manager Service
Piaggio Vehicles Pvt Ltd
Pune
07.2013 - 11.2015
- Managed after-sales activities to ensure customer satisfaction.
- Provided technical support and guidance to dealer service and technical staff, enhancing service quality.
- Prepared field failure technical reports to identify issues and inform product improvements.
- Attended vehicle complaints and conducted failure analysis to compile product complaint reports.
- Prepared monthly MIS reports to provide insights on service performance and operational metrics.
- Discussed business growth strategies with dealer principals to align on customer requirements and service enhancements.
- Facilitated training programs for dealer staff to enhance skills.
- Meeting with OE manufacturers service team to improve our customer service at OE service centers.
Sr. Service Engineer
Force Motors Ltd
Pune
05.2011 - 06.2013
- Provide technical support & guidance to dealer service staff and technical staff.
- Monitored product improvement performance and gathered feedback from dealers and customers.
- To attend vehicle complaints and failure analysis and convey the product complaints report to company.
- Prepared and submitted warranty claims, facilitating timely resolutions for customer issues.
- Participate with Plant team for analysis of failure.
- Coordinated with Plant to resolve issues related to aggregates for production efficiency.
- Arranging periodic training to dealer technicians.
- Maintained dealer workshops according to company norms, including availability of workshop equipment and tools.
- Tracked records of free and paid services, retro fitment, and product failures for accurate documentation.
Service Engineer
International cars & Motors Ltd
09.2010 - 04.2011
- Providing the technical support in after sales service and technical support to the Dealers.
- Monitored service performance, ensuring dealer compliance with standards to enhance service quality.
- Assisted dealer personnel with warranty management processes, streamlining claims handling for increased efficiency.
- Supported dealer sales team in resolving customer complaints to enhance satisfaction.
- Monitor and support service activity at dealer location.
- Arranging the spares from the Head office. Improving the spare parts stock according to the customer requirement.
- Maintained necessary records and submitted reports according to organizational specifications.
- Monitoring the customer satisfaction index.
- Arranging the free service camps other service activities.
- Executed retrofitting processes according to instructions provided by the head office to meet product specifications.
- Preparing the Field failure technical reports.
- Nominating the Candidates for training. Arranging the Technical trainings for the dealer manpower in the dealership.
- Attend the critical complaints along with the dealer manpower.
- Diagnose the CRDI vehicle complaints.
- Work shop management through the Dealer channel.
- Participating in sales activities.
- Coordinated with sales team on operational activities, supporting alignment between service and sales objectives.
- Under the Group of Sonalika international, Manufacturer of the Tractors, MUV, Generators, Cranes in the brand of the Sonalika International
Fleet Executive (Vehicle maintenance incharge)
Hindustan co-co cola pvt ltd
06.2009 - 09.2010
- Led workshop floor activities, coordinating mechanics and helpers to complete daily tasks on schedule.
- Improved vehicle uptime through effective maintenance strategies.
- Collaborated with RTA to ensure vehicle compliance with statutory regulations.
- Deal with the manufacturers and OE dealers for new vehicle warranty claims.
- Managed rental costs for company vehicles through strategic negotiations, resulting in cost savings.
- Prepared spare parts consumption report to track usage and guide procurement decisions.
- Coordinate with the sales team for product distribution and sales.
Technician
Alex Renner Motors
Dubai
05.2008 - 04.2009
- Diagnosed mechanical issues using diagnostic tools and software.
- Performed routine maintenance on vehicles and equipment.
- Collaborated with team members to streamline repair processes, improving overall workflow efficiency.
- Delivered customer service at service center for German vehicles, enhancing client satisfaction.
Technician
Al-Futtaim motors
Dubai
04.2005 - 04.2008
- Coordinated sales operations for Toyota vehicles, enhancing process efficiency and customer satisfaction.
- Maintained vehicles through routine inspections and effective troubleshooting of issues.
- Operated diagnostic equipment to identify mechanical and electrical problems.
- Collaborated with team members to optimize repair processes, contributing to overall efficiency.
Service Executive
AUTOMOTIVE MANUFACTERS PVT. LTD.
09.2003 - 05.2005
- Opened job card by inspecting the vehicle based on customer complaints.
- Notified the owner of additional jobs identified and obtained approval for repairs on paid jobs.
- Interacting with Floor personnel to know the status of each vehicle to inform to the customer from time to time.
- Informed customers about vehicle readiness, bill amount, or repair delays in advance.
- Resolved customer complaints and suggestions, documented in register, and escalated to WM for corrective action.
- Educated customers on warranty policies, delivery procedures, and good driving habits to enhance customer understanding.
- Monitored free service percentages and customer feedback to improve service quality and ensure customer satisfaction.
- Preparing monthly reports and submitting to the Works Manager as well as Mahindra & Mahindra.
Technician
Bhavani motors
04.2001 - 09.2003
- Inspected and serviced tools and equipment to maintain operational readiness and minimize downtime.
- Procured spare parts from parts department to support timely maintenance and repair operations.
- Communicated specific repair needs to supervisor, detailing necessary spare parts.
- Executed tasks with attention to detail, resulting in consistently high-quality outcomes.
- Followed housekeeping standards to maintain a clean and organized environment.
- Served as authorized dealer for full range of Mahindra & Mahindra vehicles, delivering expert sales and technical support.
Education
Advanced Diagnose Technician -
City & Guilds University
London, U.K.01.2008
Diploma - Automobile Engineering
Automobile Engineering
G01.2001
S.S.C. -
01.1998
Skills
- Dealership management
- Service operations
- Workshop management
- P&L accountability
- Inventory management
- Performance monitoring
- Technical support
- Field failure analysis
- Training and development
- Client relations
- Customer relations
- Team collaboration
Languages
- English
- Telugu
- Hindi
International Qualification
- Advanced Diagnose Technician, City & Guilds University, London, U.K., 01/01/08
- Petrol engine and fuel system, Passed, 12/01/07
- Service Reception, Passed, 12/01/07
- Electrical and electronics in Automotive, 06/01/08
Personal Information
- Current CTC: 12 lacks per year + Incentives + Other Benefits
- Father's Name: A.V.V.S.N. Murthy
- Date of Birth: 08/12/83
- Passport No: Y6241596 - Expiry 23/07/2033
Timeline
General Manager
Tata Authorized Service center
05.2021 - Current
Assistant General Manager service
PPS Motors
09.2019 - 04.2021
Regional Manager Service
MLR AUTO LTD
11.2015 - 05.2019
Asst Manager Service
Piaggio Vehicles Pvt Ltd
07.2013 - 11.2015
Sr. Service Engineer
Force Motors Ltd
05.2011 - 06.2013
Service Engineer
International cars & Motors Ltd
09.2010 - 04.2011
Fleet Executive (Vehicle maintenance incharge)
Hindustan co-co cola pvt ltd
06.2009 - 09.2010
Technician
Alex Renner Motors
05.2008 - 04.2009
Technician
Al-Futtaim motors
04.2005 - 04.2008
Service Executive
AUTOMOTIVE MANUFACTERS PVT. LTD.
09.2003 - 05.2005
Technician
Bhavani motors
04.2001 - 09.2003
Advanced Diagnose Technician -
City & Guilds University
Diploma - Automobile Engineering
Automobile Engineering