Kalyan Biswas
Siliguri
Summary
Experienced in implementing strategic improvements across key service and operational areas. Adept at ensuring compliance, optimizing efficiency, and driving business growth. Currently exploring new challenges and opportunities for professional advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
TERRITORY SALES TRAINER
SBI CARD
01.2024 - Current
- Trained to enhance the performance of sales teams, operating with specific regions and along with channels sales as well.
- Manage end-to-end recruitment operations from requisition approval to onboarding
- Coordinate with hiring managers to understand manpower requirements and timelines
TRAINING MANAGER
BANDHAN KONNAGAR
01.2022 - 01.2024
- Conducting new hire orientation, evaluating training programs evaluating the effectiveness of Training program, managing staff and achieving organizational goals.
SALES TRAINER
BANDHAN KONNAGAR Service Pvt ltd
01.2018 - 01.2022
- Trained to enhance the skill and performance of Sales executives through structured training program.
AREA SALES MANAGER
DOCTRIS LIFE SCIENCE
01.2017 - 01.2018
- Accountable for leading a team of M.Rs to achieve Sales targets. To handle Sales Promotion activities. Making Monthly doctor visiting plan for all MR team members and implements it effectively by regular follow-up and discussions with team members.
CUSTOMER RELATIONSHIP EXECUTIVE
VODAFONE INDIA PVT LTD
01.2015 - 01.2017
- Accountable to drive revenue through lead generation, relationship building, CRM proficiency and strategic market awareness. Showcase product features, benefits to our store walk-in customers - used upsell & cross sell techniques.
CUSTOMER RELATIONSHIP EXECUTIVE
LG INDIA PVT LTD
01.2012 - 01.2013
- To ensure exceptional after-sales service by handling customer quires, complaints and service request related to LG products.
CUSTOMER CARE EXECUTIVE
FIRST SOURCE SOLUTION PVT LTD
01.2008 - 01.2011
- Responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns.
MARKETING EXECUTIVE
KLC EDUCATION
01.2005 - 01.2008
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Education
Professional Certificate - OPERATION MANAGEMENT STRATEGY
METROPOLITAN SCHOOL OF BUSINESS & MANAGEMENT
UNITED KINGDOM09.2022
BSc - MULTIMEDIA SCIENCE
SIKKIM MANIPAL UNIVERSITY
07.2008
HIGH SECONDARY -
AIR FORCE SCHOOL, HASIMARA
03.2005
Skills
- Word
- Excel
- PowerPoint
- Product training
- Soft Skills & Development
- B2B
- B2C
- Channel Sales
- Inbound and Outbound Sales
Certification
- 2008, Certification Arena Multimedia Specialist
- 2020, Inbound Sales certification by Hub Spot Academy
- 2020, Fundamental of Digital Marketing from Google Digital Garage
- 2021, Gurukul Certified Professional Trainer certification Level 2 by Edu Bridge
- 2025, Train the Trainer certification from Kaizen Training Solutions
Awards
- 2009, Best Performer Quality, First Source Solution ltd
- 2010, Passionate Patron, First Source Solution ltd
- 2010, Trail blazer, First Source Solution ltd
- 2017, Achievers club, Doctris Life Science
- 2023, Best Center, Bandhan Konnagar
Hobbies and Interests
- Biking
- Photography
- Travelling
Personal Information
- Date of Birth: 09/15/87
- Gender: Male
Languages
- English
- Hindi
- Bengali
Timeline
TERRITORY SALES TRAINER
SBI CARD
01.2024 - Current
TRAINING MANAGER
BANDHAN KONNAGAR
01.2022 - 01.2024
SALES TRAINER
BANDHAN KONNAGAR Service Pvt ltd
01.2018 - 01.2022
AREA SALES MANAGER
DOCTRIS LIFE SCIENCE
01.2017 - 01.2018
CUSTOMER RELATIONSHIP EXECUTIVE
VODAFONE INDIA PVT LTD
01.2015 - 01.2017
CUSTOMER RELATIONSHIP EXECUTIVE
LG INDIA PVT LTD
01.2012 - 01.2013
CUSTOMER CARE EXECUTIVE
FIRST SOURCE SOLUTION PVT LTD
01.2008 - 01.2011
MARKETING EXECUTIVE
KLC EDUCATION
01.2005 - 01.2008
Professional Certificate - OPERATION MANAGEMENT STRATEGY
METROPOLITAN SCHOOL OF BUSINESS & MANAGEMENT
BSc - MULTIMEDIA SCIENCE
SIKKIM MANIPAL UNIVERSITY
HIGH SECONDARY -
AIR FORCE SCHOOL, HASIMARA