Kalyan Madicharla

Project #1:

• Project Name: Dam Surveillance App
• Client Name: Melbourne Water
• Organization: TCS
• Duration:May 2022 to till date

Platform: Pega PRPC 8.2.8 (Pre-Upgrade) & 8.7.1 (Upgraded) on Pega Cloud.

Melbourne Water’s Dam Engineers, Lead Operators and Dam Operators have sought a digital solution in order to replace manual paper-based forms that are required for dam inspections. This digital solution will provide our Dam employees with a mobile app that will have both ‘online’ and ‘offline’ capabilities.

The application enables the data capture required to be done through the mobile app. Users can assign cases to themselves at DAM site office where network connectivity is available and then go to actual dam site to perform necessary inspections and enter data in the mobile application. At the actual site, network connectivity is poor. The offline capability of the mobile app is leveraged to allow users to perform the inspection. Once users are back to dam site office and device is connected to internet, data is synchronized to the Pega cloud.

The app is live on Pega platform 8.2.8. An upgrade is being performed to platform version 8.7.1 and the upgraded app went live in September, 2022.

Roles and Responsibilities:

• Working on user stories for implementation of the flow to new dam locations.
• New implementations involved ability to validate and calculate the readings using formulas in offline mode.
• Working on defect fixes.
• Working on platform upgrade related issues.

Project #2:

• Project Name: DevConnect
• Client Name: Melbourne Water
• Organization: TCS
• Duration: May 2022 to till date

Platform: Pega PRPC 8.2.8 (Pre-Upgrade) & 8.7.1 (Upgraded) on Pega Cloud.

Developer Services Systems (DSS) a.k.a DevConnect is an application built for Melbourne Water, a Victorian government owned statutory authority that controls much of the water system in Melbourne, Victoria, Australia, including the reservoirs, and the sewerage and drainage system that services the city.

Residents in Melbourne that want to build or renovate a property near Melbourne Water assets such as drains, pipes and water mains need to apply for approval to Melbourne Water before the respective council can provide permit for the building plan. This to ensure the building or renovation complies with the requirements of flood protection, water quality and waterway health. The DevConnect application provides an end-to-end workflow for this application process by end user from Melbourne Water website, the subsequent assessment of the application by Melbourne Water staff to finally approve, reject or conditionally approve the application.

As of August, 2022, the application is already live on Pega platform version 8.2.8. An upgrade is being performed to platform version 8.7.1. since April, 2022 and upgraded platform went live in September, 2022.

Roles and Responsibilities:

• Working on Upgrade related defect fixes.
• Working on change requests to the application.
• Working on existing BAU defect fixes.
• Attend scrum calls.

• Project Name: RNP+
• Client Name: Central Provident Fund Board of Singapore
• Organization: Central Provident Fund Board of Singapore
• Duration: June 2021 to till date

Platform: Pega PRPC 8.6, MS SQL, JBoss.

Receipts and Payments (RNP) is an existing legacy system for Central Provident Fund Board of Singapore (CPFB) built in Mainframe. The purpose of this system is to maintain cashbook of accounts and General Ledger of CPFB's schemes for members and employers.

From the various schemes that the board has, any payments that the board receives or any pay-out that the board has to make to the members and employers has to flow through this system, so that this system facilitates the interface with third party payment providers such as Banks, SingPost etc. to verify and settle the payments/receipts and update the Cashbook(s) for CPFB along with General Ledger for the respective schemes.

RNP+ is a revamp of the legacy application functionality to the new system and additionally to automate several tasks in RNP that are done manually. The RNP+ is built using Java for backend batch jobs and Pega for front end workflow management.

Roles and Responsibilities:

• Understand and gather technical requirements.
• Create Pega technical design and build the workflow application.
• Create REST integrations to interact with external systems.
• Create Pega technical design and build batch file processing. Leverage Data Set concept from Pega decisioning for improved data load performance.
• Guide junior Pega team member on development.

• Project Name: CRUiSe
• Client Name: Oversea-Chinese Banking Corp. (OCBC) Bank, Singapore
• Organization: Oversea-Chinese Banking Corp. (OCBC) Bank, Singapore
• Duration : January 2021 to June 2021

Platform: Pega PRPC 7.1.7, MS SQL, WebLogic

Cruise is a Pega CRM application built for OCBC Bank's sales and service staff to manage customer interactions across multiple channels. It equips sales and service staff with right set of tools to enhance customer experience by personalizing interactions to improve the overall customer experience and sales growth.

Built for both Malaysia and Singapore divisions of the bank, the application went live in 2017. Currently working on BAU support and enhancement requests. Agile development methodology is followed.

• · Understand and analyze the existing legacy application and build enhancements on top of it.
• Participate in sprint grooming calls with Product Owners to understand functional requirements that are in the form of user stories.
• Estimate, design and develop enhancements in form of user stories, while actively liaising with Product Owners and participating in daily stand ups.
• Design user interface, create skin rules and custom CSS classes
• Building REST APIs to retrieve data from external systems.
• To be a part of sprint reviews where the development is demoed to Product Owners and to be a part of retrospectives to continuously learn and improve after every sprint.
• Providing UAT, Production BAU support by analyzing bugs and giving quick fixes to defects.
• Performing production deployments on 24/7 contact center application that include deploying Pega RAPs, SQL scripts, restarting the nodes while liaising with contact center users during disruption of services.

Project #1:

• Project Name: CareShield Life (CSHL)
• Client Name: Central Provident Fund Board (CPFB), Singapore
• Organization: NCS, Singapore
• Duration : February 2019 to Jan 2021

Platform: Pega PRPC 8.1.2, Oracle, JBoss

CareShield Life (CSHL) is a disability insurance scheme provided by Central Provident Fund Board(CPFB) of Singapore for Singapore citizens and permanent residents. In the event of a severe disability, the insured would be able to receive lifetime monthly pay-outs. The coverage under the Scheme is for life and shall be

guaranteed renewable unless the insured is no longer eligible to be covered under the Scheme e.g. renunciation of SC/PR status or demise of insured.

The aim of the project is to develop a web application for CPF business users to issue and maintain insurance policy for CPF members. The main application is built using Java and Pega is embedded into Java web application (Business Portal) for workflow processing through Pega Web Mashup (IAC). Platform used is Pega 8.1.2. Generic workflow includes Preparation, Verification and Approval flows and updating data to main application database tables through REST API.

• Understand functional requirements and design Pega workflow for different modules using Case Management.
• Design User interface create skin rules and custom CSS classes wherever needed to align Pega UI with main web application UI.
• Building REST API's to retrieve and update data to and from main web application database tables.
• Building file listeners for case creation in Pega through CSV file processing.
• Building Service REST APIs to update data in Pega with request from main web application.
• Building IAC Authentication for Pega web mashup, LDAP Authentication for administrators.
• Building generic assignment routing logic, Generic workflow, Security model, Reports and agent activities.
• Providing SIT/UAT/Staging/Production trial run/BAU support by analyzing critical bugs and giving quick fixes to defects, performing deployments and other server related activities, providing testing assistance to users, optimizing application performance.

Project #2:

• Project Name: Next-Gen Integrated Customer Ecosystem(NICE)
• Client Name: Central Provident Fund Board (CPFB), Singapore
• Organization: NCS, Singapore
• Duration: August 2018 to January 2019

Platform: Pega CRM 7.22 on Pega 7.2.2, MS SQL, JBoss

Next-Gen Integrated Customer Ecosystem (NICE) is an intranet customer service application built for Central Provident Fund Board (CPFB), Singapore. Built on top of Pega CRM 7.22 on Pega 7.2.2, this application enables CPFB to track customers’ (Members, Employers and Business Partners) Interaction Cases, Service Cases and Transaction Cases with the CPFB.

NICE will provide Users with a unified view of the customer, omni-channel experience, and collection of cross-channel customer data to gather data insights, and a case management workflow to route cases to about 1,600 frontline and backend Users in different teams / departments for handling of cases within service standards.

Worked for module My CPF MailBox, a new Internet portal that will be accessed by CPF customers (including Members and Employers) from mycpf Online Services upon successful authentication. The authentication can be performed via SingPass 2FA (for Members) or CorpPass (for Employers). This is achieved through including Pega Web Mashup in existing CPF online website.

My CPF Mailbox shall enable a two-way authenticated correspondence exchange between CPF customers through online Internet portal and CPF Users that use NICE intranet portal. It will allow CPF customers to send queries and view CPF’s replies via a SingPass/CorpPass authenticated platform.

New enquiries submitted by customers through the My CPF Mailbox will be received in the NICE Intranet portal as a Service Cases and automatically routed to the assigned department or group of officers (workbaskets) or officer based on the selected categories of enquiries.

• Creating skin formats and custom CSS when needed to align the UI look and feel as per CPF website.
• Creating HTML streams using Pega JSP tags to facilitate downloadable PDF of screen with on screen styling.
• Integration with Microsoft SharePoint using CMIS and REST API to upload and manage case attachments from Pega.

Project #1:

• Project Name: HCSC BluePCS Upgrade
• Client Name: Health Care Service Corporation (HCSC)
• Organization: Virtusa, Colombo, Sri Lanka
• Duration: November 2017 to July 2018

Platform: Product Composer System (PCS) 7.31 on Pega PRPC 7.3.0, DB2, WebSphere

Health Care Service Corporation (HCSC), a health benefits company, provides health and life insurance products and services to individuals, families, and employers in the United States. It offers PPO, HMO, POS, HSA, HRA, traditional indemnity, and Medicare supplemental health plans, as well as employer-sponsored health, vision, dental, managed mental health, and prescription drug coverage plans. The company also provides life insurance products and fixed annuities through its subsidiaries. The company was founded in 1936 and is based in Chicago, Illinois with additional offices in Texas, New Mexico, Oklahoma, Ohio, Colorado, and Illinois.

The aim of this project is to upgrade the existing BluePCS application that's built on Pega Framework PCS v7.12 to the latest version of framework PCS v7.31 and upgrade current "In-Flight" BluePCS functionality to align with PCS v7.31. This upgrade ensures the revamped features of latest framework PCS v7.31 are leveraged in BluePCS while also eliminating unnecessary customization wherever necessary and replace with latest OOTB features.

The upgrade also ensures that the hop wise data conversion of existing work objects across higher versions is done to ensure they align with upgraded data model.

Roles and Responsibilities:

• Analysis of existing application flows, UI and PCS 7.31 framework new features to effectively leverage new features without any data loss as part of upgrade.
• Upgrade existing flows as per the client requirements, while leveraging latest OOTB PCS 7.31 framework features that includes introducing Pega 7 Case Management capabilities.
• Updating existing Integration data mapping logic as per the data model changes due to upgrade.
• Customizing Pega OOTB hop wise data conversion scripts across upgraded framework releases from PCS 7.12 to PCS 7.31 to ensure the customized and default data for existing work objects aligns with upgraded data model without any data loss.
• Effective communication with Onsite and Offshore team for clarity of requirements and technical implementation.
• Vigorous unit testing, analyzing critical QA issues and giving bug fixes.

Project #2:

• Project Name: SENIORLINK SAMI-CM
• Client Name: Seniorlink Inc
• Organization: Virtusa, Colombo, Sri Lanka
• Duration: August 2016 to October 2017

Platform: Care Management 7.14 on Pega PRPC 7.1.9, MS SQL, Apache Tomcat

Senorlink is an organization that provides caregiver services and elder care support. SAMI represents an integrated approach to the creation and management of the consumer, caregiver, and home triad. The SAMI- CM application continues the creation of a case through all of its lifecycle stages.

By automating the activities required to track and manage cases, Care Teams will be able to focus on consumer care, improving the effectiveness of each of the aspects associated with it.

Focusing on baseline requirements, the application, once implemented, will represent state specific components as well as the foundation for all other states. Connecticut specific requirements were identified for initial implementation of SAMI to the Seniorlink/Caregiver Homes business.

The strength of this foundation is the true value of SAMI-CM. Time to market with all additional existing and potential states will be measurably reduced by the development of the baseline application.

Roles and Responsibilities:

• Understanding client requirements and developing UI mockups for Seniorlink Massachusetts application in Inception phase.
• Giving a demo to the Onsite team of the UI mock up created.
• Worked on code refactoring of Seniorlink Connecticut application for better performance.
• In Construction phase, understanding client’s requirements and developing use cases which involved developing Pega OOTB survey rules and integrating them with the flow, correspondence rules, generating eForm documents using eForm mapping, activities, flows, sections, UI and assignment routing following best practices.
• Composite screen design where a 360-degree view of case is displayed with an ability add and update records. Involved using Data pages, Integration and background logic of inactivating/activating case contacts, correspondence and work object creation/closure through Agents.
• Worked on Security model involving configuration of Access Groups, Access Roles, Privileges etc.
• Worked on enhancement requests by Client which involved creating both background and front-end logic.
• Vigorous unit testing, analyzing critical QA and other non-development environment issues and giving bug fixes.
• Effective communication with Onsite and Offshore team for clarity of requirements and technical implementation.

Project #1:

• Project Name: Covance Odyssey Migration
• Client Name: Covance Inc
• Organization: Virtusa, Hyderabad
• Duration: January 2016 to August 2016

Platform: Pega CPM 7.1.3 on Pega 7.1.8, Oracle, Apache Tomcat

Covance Inc. with headquarters in Princeton, New Jersey, is a contract research organization (CRO) providing drug development and animal testing services. The objective of this project is to migrate the legacy application (build on Siebel) to Pega platform with additional Change requirements and functionalities. Phase 1 went live with one of the clients Merz of Covance and simultaneously the rest 17 clients are planned for upcoming phases.

• Understanding client's requirements and developing an interactive case using case management.
• Developing a 360-degree view for every service case.
• Building flows, UI, sections, flow actions, activities, data transforms and harness for the case.
• Vigorous unit testing, analyzing QA issues on developed code and fixing the bug.

• Project Name: AIG OneClaim Country Upgrade for UK
• Client Name: American International Group (AIG)
• Organization: Virtusa
• Duration: December 2014 to November 2015

Platform: Pega PRPC v6.2 and v7.1, DB2, WebSphere

American International Group, Inc. (AIG) is a global insurance company. The Company provides a range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 130 countries.

It diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. It earns revenues primarily from insurance premiums, policy fees from universal life insurance and investment products, and income from investments. Its segments include AIG the Accident and health (A&H) and Auto and AIG Life and Retirement.

The application is a BPM product built using Pega. An upgrade project that included integration with the core layer, revamping the country streams with new UI, feature enhancements and Data Migration facilities.

• Vigorous unit testing at application level, analyzing EUT and QA issues and giving bug fixes.
• Resolving claim data migration failures that involves modifying One Time Activity.
• Working on Pega 6.2 to 7.1 upgrade issues.