Kalyan Nigalola

The SR Analyst for Collections oversees debt recovery processes, analyzes overdue accounts, and develops strategies to maximize collections. Monitor account statuses, collaborate with Relationship manager and customer service teams, and ensure compliance with company policies. The role involves data analysis, reporting on collection performance, and implementing process improvements to reduce delinquency rates. Strong communication, negotiation skills, and attention to detail are essential to effectively recover outstanding payments and improve cash flow.

• Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
• Maintained accurate records of all accounts receivable transactions.
• Developed strong working relationships with internal stakeholders, such as Sales, Credit and Collections, and Treasury.
• Utilized specialized software systems for tracking customer accounts receivables activity.
• Collaborated with sales department to ensure accuracy of billing information provided by customers.

• Analyzed customer feedback data to develop strategies for improving the overall customer experience.
• Provided timely updates on status of requests and issues reported by customers.
• Conducted regular training sessions for new employees on customer service techniques.
• Provided feedback on customer service experience in order to identify areas of improvement.
• Coordinated activities between different teams within the organization in order to ensure efficient resolution of client queries.