Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kalyani Deshmukh

Mumbai

Summary

Experienced client manager with 5+ years' experience, product expertise, and team leadership. Proven track record in building client relationships, delivering exceptional service, and driving business growth. Strong communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate

DELHIVERY LIMITED
12.2021 - Current
  • Led a team of 8-10 members to manage high-volume B2C clients, ensuring performance met KRAs
  • Coordinated cross-team efforts to develop proposals, considering costs, margins, and operational challenges
  • Leveraged data to pinpoint growth opportunities and optimize profitability for clients, delivering actionable insights and driving strategic decision-making
  • Cultivated enduring client partnerships through regular business reviews, strategically focusing on areas of value growth to foster long-term collaborative relationships
  • Preaparing key performance metrics showcasing delivery Turnaround Time (TAT), closure performance, and Return to Origin (RTO) analysis, ensuring data-driven decision-making and operational excellence
  • Transformed the Delhivery experience to elevate existing client share of wallet, driving revenue growth and cementing loyalty
  • Spearheaded initiatives resulting in a remarkable 20% reduction in client penalties through strategic planning and service delivery enhancements
  • Leading a team to conduct Root Cause Analysis for delayed shipments, ensuring timely resolution and process enhancement.

Sr. Client Account Manager - SAAS Product

Mygate
Mumbai
02.2020 - 11.2021
  • Leading and Managing a team of 6 people to deliver monthly business target
  • Interviewed candidates and handheld new joiners in the team and guided them during their OJT
  • Analyzing various data, accesses and activating modules
  • Handling client escalations and resolve the issues on a quick turnaround
  • Prepared dashboard to understand the visibility of team performance
  • Handling all the relevant CRM activities for the team portfolio customer
  • Develop and improve strategies on product Collaborate with all the relevant stakeholders
  • Actively envisioned product enhancements and supporting product teams during UATs.

Internship

RentoMojo
Mumbai
03.2019 - 05.2019
  • Provided competitive analysis on various co.'s market offerings, identify market trends, pricing / business models, sales and methods of operations
  • Prepared a report for company using SWOT Analysis.

Education

PGPM (MBA) -

ICFAI Business School-Mumbai
02.2020

Bachelor of Commerce:- BAF, Accounting and Finance -

The Kelkar Education Trusts Vinayak Ganesh Vaze College of Art, Science & Commerce
01.2017

Skills

  • Client Relationship Management
  • Team Leadership and Management
  • Communication and Negotiation
  • Problem-Solving and Decision-Making
  • Strategic Account Management
  • Cross-Functional Collaboration
  • Analytical Thinking

Certification

  • MS OFFICE

Accomplishments

  • Received an award from the CEO for outstanding performance in the "Above and Beyond" category.

Timeline

Senior Associate

DELHIVERY LIMITED
12.2021 - Current

Sr. Client Account Manager - SAAS Product

Mygate
02.2020 - 11.2021

Internship

RentoMojo
03.2019 - 05.2019

PGPM (MBA) -

ICFAI Business School-Mumbai

Bachelor of Commerce:- BAF, Accounting and Finance -

The Kelkar Education Trusts Vinayak Ganesh Vaze College of Art, Science & Commerce

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Kalyani Deshmukh