Kalyani Royyala
Vijayawada
Summary
Dynamic Banking Customer Service Representative with a proven track record at axis credit card representative, excelling in customer service and credit counseling. Adept at educating clients on credit card benefits while ensuring compliance and minimizing risk. Strong communicator with effective sales strategies, consistently delivering tailored solutions to enhance customer satisfaction and drive product adoption.
Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Banking Customer Service Representative
Axis Bank credit card representative
Vijayawada
03.2025 - Current
Processed credit card applications using internal software systems.
- Researched customer issues to provide effective solutions and support.
- Educated clients on credit card features and benefits during consultations.
- Monitored compliance with company policies regarding credit card issuance.
- Educated customers on credit card benefits and features.
- Maintained knowledge of current promotions and product offerings.
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
Credit Card Sales Representative
Axis Bank
Vijayawada
03.2025 - Current
- Assisted customers in selecting suitable credit card options.
- Explained features and benefits of various credit card products.
- Processed customer applications promptly and accurately.
- Maintained up-to-date knowledge of credit card offerings and promotions.
Education
Bsc Computers -
Narayan Memorial Degree College
Kanchikacherla 09.2021 - 06.2024
ZPTC High School
Mulapadu Skills
- Customer service
- Technical support
- Effective communication
- Sales strategies
- Strong negotiation
- Credit counseling
- Card activation
- Credit analysis
- Documentation
- Data verification
- Risk management
- Computer skills
- Service sales
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Banking Customer Service Representative
Axis Bank credit card representative
03.2025 - Current
Credit Card Sales Representative
Axis Bank
03.2025 - Current
Bsc Computers -
Narayan Memorial Degree College
09.2021 - 06.2024
ZPTC High School