Kalyan Kumar B
Chennai,Tamilnadu
Summary
Dynamic Senior Sales Manager with a proven track record at Bharti Airtel, excelling in business growth and retention. Expert in negotiation and sales coaching, consistently exceeding targets through innovative strategies.
Overview
18
18
years of professional experience
Work History
Senior Sales Manager
Bharti Airtel
Chennai
04.2023 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant General Manager
Vodafone Idea Limited
Chennai
09.2022 - 04.2023
- Meeting sales target of Mobility, ILL, IOT & Enterprise Products. Responsible owned - 6 channel partners and 60 FOS
- Onboarding new channel partners, Monitoring channel sales activities & Proficient in all aspects of end user and channel sales.
- Attended channel partnership meetings and provided suggestions to improve distribution.
Merchant Sales Manager
HDFC Bank
Chennai
01.2020 - 08.2022
- Sales Targets - EDC/Card, Swipping machines & UPI Digital mode - Payment gateway.
- Manage Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening within his assigned locations.
- Cross sell various banking products like Savings Account / Credit Cards/ Asset products etc to the Merchants in the portfolio.
Premium Acquisition Manager
Kotak Mahindra Bank
Chennai
10.2019 - 12.2019
- Exceeded sales targets consistently by effectively promoting bank products and services.
- Delivered informative presentations during client meetings, showcasing the benefits of various banking products.
Customer Relationship Manager
Vodafone Ltd
Chennai, Madurai
05.2014 - 09.2019
- Created customer support strategies to increase customer retention.
- Managed customer relations on ongoing basis to maximize customer retention.
- Proactively identified opportunities for upselling or cross-selling additional products/services during interactions with existing customers.
Senior Trainer
Caliber Point Business Solutions
Chennai
06.2012 - 04.2014
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Trainer
Hinduja Global Solutions
Chennai
10.2011 - 06.2012
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
Call Center Representative
Hinduja Global Solutions
Chennai
09.2007 - 09.2011
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
MBA - Marketing Management
Dr MGR University
ChennaiBBA - Business Administration
Karpagam University
Coimbatore, India04-2012
Skills
Timeline
Senior Sales Manager
Bharti Airtel
04.2023 - Current
Assistant General Manager
Vodafone Idea Limited
09.2022 - 04.2023
Merchant Sales Manager
HDFC Bank
01.2020 - 08.2022
Premium Acquisition Manager
Kotak Mahindra Bank
10.2019 - 12.2019
Customer Relationship Manager
Vodafone Ltd
05.2014 - 09.2019
Senior Trainer
Caliber Point Business Solutions
06.2012 - 04.2014
Trainer
Hinduja Global Solutions
10.2011 - 06.2012
Call Center Representative
Hinduja Global Solutions
09.2007 - 09.2011
BBA - Business Administration
Karpagam University
MBA - Marketing Management
Dr MGR University