Summary
Overview
Work History
Education
Skills
Technology Domain Skills
Disclaimer
Timeline
Generic
Kalyankumar Mylapalli

Kalyankumar Mylapalli

System Administrator
Hyderabad,Telangana

Summary

With 7 years of experience in IT Service Desk and Application Support, I am skilled as an M365 Admin and proficient in CRM, Salesforce, and Service Now. I excel in SLA management, troubleshooting hardware and software issues, and possess comprehensive knowledge of operating systems, networking protocols, and technical support procedures. My responsibilities include coordinating with clients and teams to meet SLAs, providing process updates, and preparing knowledge transfer documentation. I am an organized, dependable, and detail-oriented team player with strong organizational skills, capable of managing multiple projects simultaneously with a high degree of accuracy. I maintain a positive attitude and am willing to take on added responsibilities to achieve team goals.

Overview

8
8
years of professional experience

Work History

Technical Support Specialist

Infosys BPM Ltd
Hyderabad
05.2024 - Current
  • Served as a subject matter expert within the team for Microsoft M365 products such as Exchange Online, Onedrive, Team , sharepoint and billing, sharing knowledge with colleagues when needed.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.

Human Resource Analyst

Deloitte
Hyderabad
05.2021 - 08.2023
  • Worked as Avature ATS tool Admin to central to modern recruitment strategies, managing the systems that streamline candidate tracking and hiring processes. my role involves ensuring the Applicant Tracking System (ATS) functions optimally, supporting the recruitment team's efforts.
  • Responsible for ATS and CRM system configuration, workflow creation, documentation of configuration decisions/business & system requirements
  • Interpret and translate business process flows to coordinating system workflows
  • Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing
  • Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates
  • Working closely with business managers to provide the necessary changes in the recruitment tools and workflows requested by them to stream line the recruitment process.
  • Responsible for inbound and outbound interface and integration support including partnering with IT and HR CoE to troubleshoot and identify issues as well as propose, test and implement solutions
  • Develop training documentation and deliver end user training as needed
  • Manage role-based security to ensure accurate functionality for users
  • Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives.
  • Evaluated HR technology solutions to identify opportunities for increased efficiency and effectiveness in service delivery.
  • Testing all the applicable updates and changes in test environments and implementing them in production after business approvals.
  • Streamlined HR operations by automating manual tasks and adopting suitable HR software solutions.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.

Senior Process Associate

Tata Consultancy Services
Hyderabad
07.2018 - 05.2021
  • Worked as a process SME for supporting 5000+ customer network nationwide System Related issues
  • Monitoring and troubleshooting business customer issues through Skype, Windows Remote Assistance
  • Resolving the issue based on priority level
  • Co-coordinating with higher level technical team (L2) and branch anchor for the better solution
  • Creating and updating ticket for each call
  • Troubleshooting SAP, Outlook, Microsoft team and Onedrive application used by Pepsico Employees
  • New user creation, assign privileges, password reset, Account lockout, grant and revoke access for shared folders through AD
  • Providing updates to the Customer through the Calls, Ticket and Chat
  • Outlook & Windows Live Mail configuration and troubleshooting
  • Configuration of Printer, network printers.

Process Associate

Genpact
Hyderabad
08.2016 - 07.2018
  • Assisting domain purchases, renewals, auctions and premium domains
  • Domain transfers, Domain Private and Protected registrations
  • DNS configuration, Domain forwarding and Domain forwarding with masking
  • Shared hosting setup with control panels like, cPanel, legacy hosting, web-site builders and managed WordPress
  • Hosting domains, subdomains and added domains
  • Assigning directories, updating the folder and file permissions
  • Updating connection strings
  • Creating email accounts, assigning user disk space and daily relays
  • Configuration of emails on client applications like Outlook, Thunderbird, Apple mail
  • Installing SSL (Secure Socket Layer) in Cpanel and Plesk.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Dadi Institute of Technology And Science, JNTU-K
Anakapalle, India
04.2001 - 2008.04

Skills

Hardware and software installation

Talent management

Performance Testing

Technical solution development

Escalation management

Incident Management

Application support

Microsoft M365 Admin

Avature ATS Admin

Technology Domain Skills

 MYIDM global applications, ADUC, Outlook Exchange Online configurations, VPN, RSA, Air watch MDM, Azure AD, Microsoft Teams, Onedrive and Sharepoint, Avature ATS ,CRM and HRIS applications.

Disclaimer

I hereby declare that all the above statements are true and correct to the best of my knowledge and belief.

Timeline

Technical Support Specialist

Infosys BPM Ltd
05.2024 - Current

Human Resource Analyst

Deloitte
05.2021 - 08.2023

Senior Process Associate

Tata Consultancy Services
07.2018 - 05.2021

Process Associate

Genpact
08.2016 - 07.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

Dadi Institute of Technology And Science, JNTU-K
04.2001 - 2008.04

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