Kamal Chandran

UCBOS

BUSINESS REQUIREMENT ANALYSIS/Pre-sales

• Analyzed key aspects of business to evaluate factors driving results and summarized into High level requirement document.
• Interacted with customers to understand business needs and translate into requirements and project scope.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Derived conceptual designs from business objectives to deliver the application according to specifications for usability, performance and functionality.
• As a business analyst prepared effort estimate for all the projects.
• Derived the timeline for the POCs and worked with the respective teams to provide the deliverables on time.
• Designed the dynamic unified logical data model of the application according to the requirements.
• Designed the configuration questionnaire of application modules to build the business model of the requirement.
• Completed successful end to end implementation of customers like ZAMIL, UMSL, JABIL, TIGRIS and CABINETS TO GO.

QA testing/Automation

• Configured end to end sanity test suite automation script in EndTest tool for all the environments.
• Configured health check automation scripts to minimize the human intervention.

SUPPORT

• As a business analyst post PROD implementation, worked with production support team to extend the customer support.
• Gathered the customer requirements/changes and worked on the change requests/bugs.

MANHATTAN Order Management System Technical Support

• Managed the daily system support by following the SOPs and stored procedures.
• Assisted customers with more difficult technical issues.
• Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.
• Performed testing in the QA for the new deployments made by our client and created new test cases for the system.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.

FANATICS Site Reliability Engineer/Operations support

• Supported customers with basic technical support for current and past software releases.
• Created runbooks and SOPs for the basic troubleshoot of the system.
• Performed monthly Microsoft/SQL Patch
• Performed PCI audit for several machines.
• Peak support and provide workaround for SEV1 and SEV2 prod issues.
• Onboarded and trained all incoming junior tech support specialists.
• Acted as line lead for almost every shift happening around
• Worked in 3 different shifts for system support which covers 24/7