Kamal Nair
Summary
Accomplished Senior Client Advisor delivering outstanding customer experiences and exceeding sales targets. Proficient in KPI management and client relationship strategies, committed to enhancing brand loyalty and driving business growth.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Senior Client Advisor
Rivoli Group
2021 - Current
- Engage clients while maintaining Moncler's sales and service excellence
- Drive and exceed KPIs including UPT, conversion and data collection
- Build long term client relationship through clientling programs and personalized services.
- Act as a brand ambassador in the community, attracting new clientele
- Ensure visual merchandising align with company standard.
- Process merchandise transactions accurately, adhering to policy
- Mentor team members, sharing best practices to elevate performance.
- Represent brand professional with all levels of management.
- Provide insights on fashion trends and development in the luxury market
Client Advisor
Rivoli Group
2017 - 2021
- Delivered premium customer service, fostering long term brand
loyalty
•Specialized in u p selling and cross selling to increase sales
revenue
• Maintained a personal client book t o track interaction and
oreferences
• Trained new team members in product knowledge and selling
techniques
•Generated weekly sales report and analysed client purchasing
pattern
• Enhanced the customer experience by offering tailored
recommendation
Business Development Executive
H and R Block
2015 - 2016
- Conducted data analysis and prepared accurate tax returns.
• Identified tax credit opportunities through detailed client reviews
• Secured sensitive data and ensured compliance with
confidentiality standards
• Built industry specific client knowledge to improve engagement
success
•Conduct tax interviews with clients face t o face and through
virtual tools
•Generated business and increased client retention
Education
MBA - Marketing
Pune University
01-2017
Bachelor of Science - Chemistry
Ferguson College, Pune University
01-2014
Skills
- Client engagement
- KPI management - UPT, conversion rates
- Visual merchandising
- Data analysis
- Brand representation
- Customer relationship management
- Luxury sales and upselling techniques
- Team leadership and coaching
- Inventory management and stock control
Certification
Omega Brand Specialist Certification
Timeline
Senior Client Advisor
Rivoli Group
2021 - Current
Client Advisor
Rivoli Group
2017 - 2021
Business Development Executive
H and R Block
2015 - 2016
MBA - Marketing
Pune University
Bachelor of Science - Chemistry
Ferguson College, Pune University