DANCE
Kamal Sharma
Banking
Karnal
Summary
Poised and professional Branch Operations Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Self-motivated with knowledge in sales and branch management, loan management and general bank operations. Excellent interpersonal skills. Over 12 years of Progressive Retail Branch & Operations Experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Branch Operations Manager
HDFC BANK LTD
Karnal
10.2019 - Current
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Maintain Cordial relations with customers to sustain the profitability of the business.
- Monitoring the issuance and reorder level of Secured inventory.
- Monitoring Hygiene Parameters like Activation/Depletion and FTNR of Account opening Forms and Customer Instructions.
- Lobby Management at Branch and ensuring Lobby is not overcrowded at all the times.
- Handling of Retail and Trade Forex Transactions. Actively process all the Inward/Outward Remittance and Travelers cards in the Branch.
- Kept current with financial services marketplace and legal and
- Complaint Management.
- Migrating customers for using Online Payment options like Payzapp,Smartbuy and mobile banking of bank.
- Sales of Asset & Third Party Products.
Branch Operations Manager
Equitas Small Finance Bank
Karnal
12.2016 - 10.2019
- Complied with regulatory guidelines and requirements.
- Checking of all account opening forms and authorizing the same before these are being sent to WBO location.
- Monitoring the issuance and proper compliance of security stationery.
- Monitor Lockers operations and all other related operations.
- Cross Sell of TPP products and High Value Fixed Deposits.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
Deputy Branch Manager
Indusind Bank Ltd
Kurukshetra
10.2014 - 12.2016
- Opening the day with Morning Huddle with the Team and specifying the Key Deliverable and parameters.
- Setting the targets for each and every Team Members for the month and track the performance on daily basis.
- Delivering the services within the prescribed Turn Around Time.
- Keep an eye on the audit and compliance parameters.
- Process all the account opening forms like savings,Current and cross check the same so as to ensure Zero Rejection and achieving the TAT.
- Have a serious look on Customer service score,Branch Service Score,Voucher Error,FTR so as to ensure efficient and smooth functioning of the processes.
Senior Officer
ICICI Bank Ltd
New Delhi
09.2010 - 08.2014
- Processing the account opening forms and ensure timely activation of the forms
- Scrutinize and documents verification of all the forms.
- Special focus on end to end activation of Current Accounts,NPS Accounts,TASC accounts especially NPS & Current Account.
- Providing Direction,Motivation & Trainings to Branch Sales Team to reduce the FTNR.
- Ensure Least rejections in the forms and ensure timely activation of Current accounts,Savings accounts TASC and LAS Accounts
- Submitting all the audit related files in time.
Education
POST GRADUATE DIPLOMA IN BANKING AND OPERATIONS - BANKING OPERATIONS
NIIT
CHANDIGARH 05.2007 - 08.2007
Bachelors of Commerce - Accounting And Computer Science
DAV PG College
Karnal 04.2007 - 06.2010
Skills
Relationship building and management
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Achieving Star Excellence Award MOM.
- Achieved Zonal Level Life Insurance Contest.
- Individually Achieved Quarterly budget of General Insurance for Branch.
- Qualified for Lunch With ZH contest in Health Insurance.
- Received Recognition from Seniors for the Sale of Credit Card Numbers.
- Highest Life Insurance sale in MSS Category in the Period of JFM 2018 & Qualified for Domestic Destination.
- Won the Award of Best MCSOP in Region for Health Insurance Contest in 2016.
Affiliations
- IRDA
- NISM
Additional Information
A go getter with an interest in Banking and Operations. My hobbies are Travelling,Dancing and Enjoying Weekends with Friends and Family.
Interests
TRAVELLING AND EXPLORING
PHOTOGRAPHY
Personal Dossier
Date of Birth : 16.05.1990
Marital Status : Married
Timeline
Branch Operations Manager
HDFC BANK LTD
10.2019 - Current
Branch Operations Manager
Equitas Small Finance Bank
12.2016 - 10.2019
Deputy Branch Manager
Indusind Bank Ltd
10.2014 - 12.2016
Senior Officer
ICICI Bank Ltd
09.2010 - 08.2014
POST GRADUATE DIPLOMA IN BANKING AND OPERATIONS - BANKING OPERATIONS
NIIT
05.2007 - 08.2007
Bachelors of Commerce - Accounting And Computer Science
DAV PG College
04.2007 - 06.2010
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