Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kamal Sharma

Kamal Sharma

DELHI

Summary

Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.

Detail-oriented Senior Associate bringing many years' experience in industry. Knowledgeable about project management and team leadership.

Talented Senior Associate ready to offer many years' experience and apply skills to new role. Proficient in project planning, scheduling, and oversight with advanced expertise in customer relations and documentation.

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

12
12
years of professional experience

Work History

Senior Associate

Air India
12.2023 - Current
  • Reviewed customer feedback surveys to identify areas of improvement.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
  • Managed schedules, customer service and project planning.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Senior Executive

KLM and Air France
03.2013 - 12.2023
  • Handling customer through emails
  • Escalations Matrix
  • Refund
  • Baggage claims
  • Passage claims
  • Mixed claims related to airport,flights, inflight service

Education

MBA -

SHIATS UNIVERSITY
Allahabad
06-2016

Skills

  • Good learners
  • Active listener
  • Cooperative
  • Adaptive
  • Teamwork
  • Smartwork
  • Team player

Languages

English
Advanced
C1
Hindi
Advanced
C1

Timeline

Senior Associate

Air India
12.2023 - Current

Senior Executive

KLM and Air France
03.2013 - 12.2023

MBA -

SHIATS UNIVERSITY
Kamal Sharma