Kamala Gayathri Kumaraswamy Vinu
Nagercoil
Summary
Experienced System Engineer with 5 years and 9 months of expertise in troubleshooting Windows Server and desktop environments. Adept at providing Level 1 support in Azure Cloud administration, including creating and managing virtual machines and networking.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Systems Engineer
CGI Pvt. Ltd
11.2023 - 04.2024
- Administered and maintained Azure cloud infrastructure, including virtual machines, storage accounts, and networking resources.
- Implemented and managed Azure Active Directory for identity management and access control across the organization.
- Designed and deployed automation solutions using PowerShell and Azure CLI, streamlining processes and reducing manual interventions.
- Performed regular backups using Azure Backup and implemented disaster recovery plans using Azure Site Recovery.
- Configured Azure Networking services including VPN Gateway, Load Balancer, and Network Security Groups for high availability and secure communication.
- Monitored and optimized resource utilization and costs by analyzing Azure usage reports and adjusting resources accordingly.
- Assisted in the migration of on-premise applications and services to Azure, ensuring minimal downtime and smooth transition.
- Provided ongoing support for incident management, troubleshooting, and root cause analysis related to cloud infrastructure.
Helpdesk Associate
NTT DATA Information Processing Services Pvt.Ltd
12.2022 - 10.2023
- Supported the deployment and management of virtual machines (VMs) in Azure, including VM configuration, scaling, and patching.
Implemented security measures using Azure Security Center and Azure Key Vault to ensure data protection and compliance.
Monitored system health and application performance with Azure Monitor and configured alerts to proactively address issues.
Managed Azure resource access and permissions using Role-Based Access Control (RBAC) to enforce security policies.
Assisted in setting up Continuous Integration and Continuous Deployment (CI/CD) pipelines in Azure DevOps for automated deployment.
Documented cloud architecture and best practices for internal teams, ensuring consistency and efficiency.
Technical Support Engineer
Css Corp Private Limited
05.2021 - 10.2022
- Assisted in the configuration and management of Azure Virtual Networks (VNets), VPN connections, and NSGs.
Worked with senior administrators to deploy Azure resources, including virtual machines, storage accounts, and databases.
Supported the implementation of Azure Monitoring and Log Analytics for infrastructure health checks and performance metrics.
Collaborated with teams on cloud cost management by providing cost analysis reports and recommending cost-saving strategies.
Supported the setup and management of Azure AD and Azure Identity Protection for secure access and multi-factor authentication.
HR Executive & Support Visit Coordinator
Dream Learn Education Pvt Ltd.
11.2019 - 05.2021
- Direct all hiring and training procedures for new employees
- Sourcing profiles though Job portals like Naukri, Linkedln & Indeed
- Coordinate and direct work activities for managers and employees
- Handling calls with customers and giving feedback
- Presenting Demo about the products & providing school support (solving issues in website, creating ids, helping to get login, collecting the required documents)
- Checking the quality, stock accounting, billing, voice over
Business Analyst
Chola Associates
09.2018 - 09.2019
- Database check
- Attending inbound calls
- Generating leads
- Handling calls with customers and giving feedbacks
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Education
BE - CSE
James College Of Engineering & Technology
Diploma - ECE
Sun Institute of Engineering & Technology
S.S.L.C -
K.D.V.P Girls Higher Secondary School
Skills
- MS Azure
- Windows XP
- System Engineering
- Domain Name System (DNS) Servers
- Risk Management
Certification
Microsoft Azure Administration AZ-104
Keyrolesstrengths
- Hard working
- Good communication skills
- Team Leader
- Keeps good customer relationship
- Good in managing inbound and outbound calls
- Good in usage of mail, CRM, and other systematic operations
- Good Listener
- Having good management skills
Disclaimer
I hereby declare that above furnished particulars are true to the best of my knowledge and belief.
Timeline
Systems Engineer
CGI Pvt. Ltd
11.2023 - 04.2024
Helpdesk Associate
NTT DATA Information Processing Services Pvt.Ltd
12.2022 - 10.2023
Technical Support Engineer
Css Corp Private Limited
05.2021 - 10.2022
HR Executive & Support Visit Coordinator
Dream Learn Education Pvt Ltd.
11.2019 - 05.2021
Business Analyst
Chola Associates
09.2018 - 09.2019
Diploma - ECE
Sun Institute of Engineering & Technology
BE - CSE
James College Of Engineering & Technology
S.S.L.C -
K.D.V.P Girls Higher Secondary School
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