Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Accomplishments
Timeline
Generic
KAMALAKANNAN C

KAMALAKANNAN C

Chennai

Summary

Accomplished service management professional skilled in building high-performing operational teams. Leads by example to motivate and engage driven staff for continued KPI achievement. Plans strategically to meet business budget, performance and quality goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service-Head/Manager

Suba Solutions Pvt Ltd
Chennai
11.2008 - Current
  • To carry out the installation, troubleshooting, and electrical maintenance of post-press machines (Corrugation, Die cutter, Folder Gluer, Quality Inspection Machine, Flute Laminator, and other post-press machines).
  • Working towards increasing the service capability to increase customer satisfaction score.
  • Leading of Mechanical and electrical engineers around 35 numbers.
  • Engineer allocations and provide technical procedures before attending to the issues.
  • Provide periodical product and technical training to the engineers and sales team.
  • Working towards reducing MTTR.
  • Frequently travel to another part of the country to get customer feedback.
  • Implemented robust health and safety processes for minimized workplace risk.
  • Coordinated services for facility daily upkeep and long-term preventive maintenance.
  • Forecasted department finance requirements to set attainable budget targets.
  • Compiled data on team activities and prepared reports for senior management review.
  • Monitored business expenses to address inefficiencies.
  • Controlled expenditure on supplies, equipment and services to meet budget targets.
  • Supervised services provided to achieve quality and performance targets.
  • Led daily operations to achieve key business objectives.
  • Mentored staff to enable professional development and progression.
  • Used historical and forecasting data to plan yearly and quarterly budgets.
  • Organized cooperative activities between different service agencies to complete projects.
  • Selected and trained staff to build knowledgeable, well-performing team.
  • Presented business performance reports, highlighting successes and improvement areas.

Maintenance Technician

TIFFANY FOODS
Dubai
07.2006 - 05.2008
  • Scheduled and implemented preventative maintenance works, minimizing operational disruption.
  • Reacted quickly and accordingly to on-site breakdowns, following correct lock-out and tag-out procedures to safely address malfunctions.
  • Effectively followed servicing and preventative maintenance programmes, enabling timely completion.
  • Kept records of daily labour hours and maintenance performed, logging tasks on appropriate logs.

Education

Bachelor of Business Administration - Business Administration

Madras University
Chennai, TN
01.2006

Mechanical Engineer - Mechanical

Govt Industrial Training Institute
Chennai, TN
01.1998

Skills

  • Project Management
  • Team leadership
  • Budget management
  • Technical training
  • Service coordination
  • Performance reporting
  • Operational efficiency
  • Problem solving
  • Customer satisfaction
  • Service delivery
  • People management
  • Employee development
  • Project management
  • Innovation management
  • Team scheduling
  • Estimating and quoting
  • Conflict resolution
  • Work Planning and Prioritisation
  • Process optimization
  • Analytical thinking
  • Productivity monitoring
  • New employee hiring
  • Multitasking and organization
  • Technical troubleshooting
  • Technical support
  • Resource allocation
  • Mechanical diagnostics
  • Performance evaluations
  • Maintenance and repair
  • KPI monitoring
  • Service scheduling
  • Decision-Making
  • Problem Solving
  • Installation & Commissioning
  • Service-Orientated
  • Policy Development
  • Workflow Planning
  • Business Development Strategies
  • Extensive service knowledge
  • Service Modelling
  • Customer Complaint Management
  • Knowledge of Auto CAD
  • Delegating Tasks
  • Machine Troubleshooting

Languages

Tamil: First Language, English: C1 Advanced, Hindi: B2 Upper Intermediate

Certification

  • Completed and certified in AutoCAD 2D
  • Certified for Hygiene in FMCG factory

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2

Accomplishments

Received the Collaboration Champion Award in Suba Solutions.

Timeline

Service-Head/Manager

Suba Solutions Pvt Ltd
11.2008 - Current

Maintenance Technician

TIFFANY FOODS
07.2006 - 05.2008

Bachelor of Business Administration - Business Administration

Madras University

Mechanical Engineer - Mechanical

Govt Industrial Training Institute

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KAMALAKANNAN C