Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Languages known
Timeline
Generic
KAMALAKANNAN V

KAMALAKANNAN V

Trichy

Summary

Dynamic banking professional with 13 years of experience at Equitas Small Finance Bank Ltd, excelling in branch management and customer relationship management. Proven track record in driving sales strategies and enhancing team performance, consistently achieving top performance scores. Skilled in financial analysis and dedicated to delivering exceptional customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul>

Equitas Small Finance Bank Ltd
Srirangam, Trichy
12.2016 - Current
  • 13 years of Expertise in the field of Banking operations, sales and Relationship Management.
  • Maintaining Standard of Performance Score card and being Topper in PAN India level.
  • Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.
  • Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.

<ul> <li>Streamlined daily banking operations to enhance customer service efficiency.</li> <li>Supervised team performance, delivering training for new staff to improve productivity.</li> <li>Collaborated with customers to identify needs and resolve various issues effectively.</li> </ul>

AXIS Bank Ltd
THURAIYUR
03.2012 - 12.2016
  • Streamlined daily banking operations to enhance customer service efficiency.
  • Supervised team performance, delivering training for new staff to improve productivity.
  • Collaborated with customers to identify needs and resolve various issues effectively.

Education

MBA - HR & Marketing

Salem
Salem
01.2011

BBA -

Salem
Salem
01.2009

Skills

  • Sales strategy
  • Financial analysis and planning
  • Time management
  • Regulatory compliance
  • Performance management
  • Sales strategy
  • Financial analysis and planning
  • Time management
  • Regulatory compliance
  • Performance management

Languages

Tamil, English, Telugu

Accomplishments

  • Circle Super League 2012 (LI Campaign)
  • Mission: Maximize Max Life 2012
  • Sales Suraksha Chakra (Tata AIG)
  • GARV Contest 2019
  • Topper of the Month, HDFC ERGO, July 2020
  • Equitas EARN 3-in-1 June 2021
  • YTD 2023 achievement in EUPHORIA internal contest
  • Achieved in the YOLO internal contest in the last JFM
  • Financial Year Award 2023 - Life Insurance
  • Best performance third-party product FY 22-23

Certification

  • IRDA
  • Leadership Excellence Program (Great Lakes Institute of Management)

Languages known

Tamil
First Language
English
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1

Timeline

<ul><li>13 years of Expertise in the field of Banking operations, sales and Relationship Management.</li><li>Maintaining Standard of Performance Score card and being Topper in PAN India level.</li><li>Ensuring world class customer service & resolving complaints as per the specified process within the stipulated TAT.</li><li>Maintaining productivity by acquiring CASA NTB’s, NRI accounts, CASA average value, term deposits, insurance products, assets, Demat & online trading accounts.</li></ul>

Equitas Small Finance Bank Ltd
12.2016 - Current

<ul> <li>Streamlined daily banking operations to enhance customer service efficiency.</li> <li>Supervised team performance, delivering training for new staff to improve productivity.</li> <li>Collaborated with customers to identify needs and resolve various issues effectively.</li> </ul>

AXIS Bank Ltd
03.2012 - 12.2016

MBA - HR & Marketing

Salem

BBA -

Salem

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KAMALAKANNAN V