KAMALDEEP SINGH

• Working for digital workplace services

SCCM-

Managing the complete lifecycle of Microsoft Endpoint Defender (MDE) patches.

• Download, distribution, and scheduling of the MDE platform and signature AV patches.

• Monitoring the Defender Platform and signature patch compliance in daily, weekly, and monthly basis and sharing reports to management

• Enrolling devices to intune and making hybrid Azure AD joined through a task sequence as a part of MDE lifecycle.

• Removing the SEP from the devices through a task sequence.

• Remediation of the SCCM client for the devices failing the lifecycle.

• Manging the project activity for the Printer migration to HP personal print manager .

Deploying the HP personal print manager from SCCM to devices based on the location of the devices.

• Managing end to end patching for MS, Non-MS & Office 365 and its compliance management.

• Application management App creation, configuration and deployment through SCCM.

Intune -

• Patch management on devices through Feature update option on intune.

• Microsoft endpoint manager.

Application management App creation, configuration and deployment through Intune.

• Device Autopilot technology, Whiteglove, and user-based.

• Deployment of Baseline, creation of compliance report and

Real time imaging, OS deployment issue handling.

• Autopilot Real time troubleshooting after Review of imaging logs.

• Creation of drivers and application packages.

• Mobile device enrollment through MDM

• Managing end to end patching for MS, Non-MS & Office 365 and also responsible for compliance management
• Managing Patching for workstations as well as servers
• Creating the application and packages in SCCM Tool and handled various deployment scenarios with respect to SCCM
• Generating reports of Hardware and Software Inventory through SCCM
• Managing devices through Microsoft Intune MDM Device Enrolment
• Handling GPO Related issues Basic knowledge of GPMC Console AGPM Server
• Software Deployment in SCCM, Collection Creation and Managing Advertisements
• Remote assistance through SCCM Console for Level 3 support
• Managing devices through Microsoft Intune MDM Device Enrolment
• Device Autopilot technology Whiteglove and User based

• Handling daily outflow and inflow of Service requests, incidents and problem tickets
• P1 and P2 Bridge call handling, RCA and summarization Report preparation
• Daily and Monthly SLA deck and report preparation
• SLA analysis and SLA reporting with the support teams
• Daily service management operations handling and tasks
• Project: Saipem, Triumph

• Third party payroll

• Working on real time monitoring of mobile tower sites and surveillance/maintenance of mobile tower network of Airtel, Vodafone, Idea and RJio at PAN India level
• Resolving and troubleshooting pan India level mobile tower sites connectivity issues
• Third party payroll