Kamalika Paul

• Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
• Streamlined processes for improved workflow, leading to increased overall efficiency within the store environment.
• Developed strong relationships with clients through excellent communication and problem-solving skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Enhanced team productivity by providing ongoing training and coaching to staff members.
• Managed and uplifted trainers to ensure efficient and productive delivery by the them.

• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Was deputed at SBI Cards and Payments Services Limited. Worked as a training lead solely for the entire Delhi NCR Location, managing 7 Partner Sites across Delhi, Noida & Gurgaon where all the Partner Trainers were reporting.

• Stakeholder Mangement
• Train the Trainers
• Partner site Review & Training Quality Check
• Work delegation

Real Estate Sales (Commercial & Residential property)

To generate revenue for the organization by upgrading credit cards of the existing credit cardholders of the bank.