Kamalika Sen
Cluster Manager
Bengaluru,Karnataka
Summary
Dynamic individual with hands-on experience in retail operations. Possess a talent for effectively navigating challenges. Strong problem-solving skills and proactive approach enable tackling new tasks with confidence. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Retail Cluster Manager
Arvind Fashion Ltd
03.2022 - Current
- Work with key stakeholders and departments, structuring the resources and activities of the 3 brands ( USPA, Arrow & Flying Machine) so the objectives are accomplished
- Supervised a team of 85 & eighteen retail stores
- Trained , coached and mentored employees to ensure smooth adoption
- Completed 2 financial year & 8 quarter performance reviews. Each financial year given growth of 12 & 14%.
- Forecasted manpower requirements based on daily workload and company targets.
- Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Tracked time spent on assignments each day for productivity reporting.
- Established long-term customer relationships through prompt and courteous service
Store Manager
Tommy Hilfiger
05.2018 - 02.2022
- Leading a team of 6 associates to drive sales & excellent customers service.
- Increase month to month sale revenue by 15%.
- Coordinate employee schedule & training programs.
- Attended merchandise buying programs for seasons (Spring summer & Autumn Winter ) in Bangalore.
- Plan & implement weekly floor set ups by the help of Visual Merchandiser to ensure store meets company standards & deadlines.
- Collaborate with merchandisers to recognize store based on best selling items, trends & season to raise sale value.
- Responsible for cash handling & Daily bank deposits.
- Preparation of documents like Stock Register, Cash book, Debit Vouchers, weekly KPIs , Weekly Feedback reports.
- Managed inventory control, cash control, and store opening and closing procedures.
- Encourage team to go through new trends & fashion for knowledge & give them training about grooming. Ensure to follow the high end fashion & can give suggestions to the customers on trends.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Tommy Hilfiger Kids Wear
08.2014 - 04.2018
- Kids store used to make an (350 sq ft) average business of 20 lakh a month.
- Delivered excellent customer service by greeting & assisting each customers.
- Train staff to deliver outstanding customer service
- Motivate sales employee to improve moral, performance & store revenue.
- Stocked & restocked inventory when shipments were received.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Customer Relationship Officer
Tommy Hilfiger
07.2011 - 07.2014
- Greet each customers entering store to ascertain what customer wanted or needed.
- Provided amazing customer experience to generate loyal clientele.
- Built long - term Customer Relationships
- Document customer complaints & how it was resolved for future reference. Learned, Referenced & applied product knowledge information
- Made customers aware of new trends & fashion.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
BBA - Business Administration
Sikkim Manipal University
Kolkata04.2015
Skills
- Project planning and development
- Process improvement
- Teamwork and Collaboration
- Unsurpassed work ethic
- Results-oriented
- Operations Management
- Time Management
- Hiring and Training
- Positive Attitude
Accomplishments
AWARDS :
Best Store (The store I was handling) in 2017.
Best store manager in 2018
Best Cluster Manager In 2023 for West Bengal Cluster
Travelling , Watching Movies, Practicing Martial Art
Preferred to travel to Hills and Pilgrim places. Mostly watch Action and Horror movies . Practicing Martial arts including Kick Boxing and Muay Thai Since last 6 months.
Timeline
Retail Cluster Manager
Arvind Fashion Ltd
03.2022 - Current
Store Manager
Tommy Hilfiger
05.2018 - 02.2022
Assistant Store Manager
Tommy Hilfiger Kids Wear
08.2014 - 04.2018
Customer Relationship Officer
Tommy Hilfiger
07.2011 - 07.2014
BBA - Business Administration
Sikkim Manipal University
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