Kamaljit Kaur
Jagraon
Summary
# Dynamic professional with strong customer service skills. Proven ability in managing inquiries, resolving complaints, and efficiently scheduling appointments, contributing to enhanced customer satisfaction and team effectiveness.
# Detail-oriented calling agent with a solid background in customer service and team training. Skilled in effective communication and problem-solving, ready to leverage experience to foster collaboration and improve service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Calling Agent
Barnala Automobiles
ludhiana
08.2023 - Current
- Managed customer inquiries and provided information about automobile services.
- Resolved customer complaints and escalated issues when necessary.
- Trained new staff on customer service protocols and systems usage.
- Scheduled appointments for vehicle maintenance and repairs efficiently.
- Resolved customer complaints quickly and efficiently.
Receptionist
Didaar Scan Center
jagraon
02.2020 - 07.2023
- Greeted clients warmly and directed them to appropriate services at Didaar Scan Center.
- Answered phone inquiries promptly and provided information about services offered.
Education
High School Diploma -
PSEB
MOHALI03-2015
Bachelor of Arts -
PANJAB UNIVERSITY
CHANDIGARH04-2020
Bachelor of Education (B.Ed.) -
PANJAB UNIVERSITY
CHANDIGARHSkills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Appointment scheduling
- Staff training
- Time management
- Customer/Client relations
- Performance improvement
Languages
Punjabi, Hindi, English
First Language
Affiliations
- Listening Music & Good Responsibilities for Work
Certification
- Basic computer knowledge (MS Word, MS Excel, MS PowerPoint)
Personal Particulars
- Father's name: S. Parminder Singh
- Date of birth: 25/08/1999
- civil status: Female & Unmarried
Timeline
Calling Agent
Barnala Automobiles
08.2023 - Current
Receptionist
Didaar Scan Center
02.2020 - 07.2023
High School Diploma -
PSEB
Bachelor of Arts -
PANJAB UNIVERSITY
Bachelor of Education (B.Ed.) -
PANJAB UNIVERSITY