Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
KAMALNATH M

KAMALNATH M

Chennai

Summary

Application Support Analyst with 3+ years of experience in FinTech and Hospitality domains specializing in Production Support, Incident Management, SQL, ETL processes, Linux administration, and transaction monitoring. Experienced in L2/L3 troubleshooting, batch processing, production deployments, and client issue resolution. Skilled in Oracle SQL, MySQL, Jira, Grafana, and ITIL processes.

Overview

6
6
years of professional experience

Work History

Associate Software Analyst

Agilysys Technologies India
Chennai
06.2025 - Current
  • L3 application support for hospitality software across US, APAC, EMEA
  • Supported Reserve, Analyze, Service, Engage, Authorize products
  • RCA, incident management, production issue troubleshooting
  • SLA compliance and customer issue resolution

Technical Associate / Production Support Analyst

FSS
Chennai
04.2023 - 05.2025
  • Monitored ATM, POS, ECOM banking transactions
  • L2 production support and ETL processing
  • Batch processing and deployment support
  • ITIL-based incident and change management

IT Technologies Training & Upskilling

09.2022 - 03.2023
  • Java Full Stack Development training

Production Engineer

Turbo Energy Private Limited
02.2021 - 08.2022
  • Managed production operations and KPIs
  • Coordinated maintenance and quality teams
  • Process improvement and safety compliance

Career Break

05.2020 - 01.2021
  • Personal and family reasons during COVID-19

Education

10 th Std - 96.6% - Syed Ammal MHSS

12 Th Std - 87.08% - A.V.M.S MHSS

B.E Mechanical Engineering - 68% - PSNA CET

Skills

  • Oracle SQL
  • MySQL
  • Microsoft SQL Server
  • Linux
  • Grafana
  • VuNet
  • Jira
  • Salesforce
  • Production Support
  • Application Support
  • ETL
  • Incident Management
  • Problem Management
  • Change Management
  • RCA
  • ITIL
  • Transaction Monitoring
  • Deployment Support
  • Core Java
  • JDBC

Languages

English
Intermediate
B1
Tamil
Proficient
C2

Timeline

Associate Software Analyst

Agilysys Technologies India
06.2025 - Current

Technical Associate / Production Support Analyst

FSS
04.2023 - 05.2025

IT Technologies Training & Upskilling

09.2022 - 03.2023

Production Engineer

Turbo Energy Private Limited
02.2021 - 08.2022

Career Break

05.2020 - 01.2021

10 th Std - 96.6% - Syed Ammal MHSS

12 Th Std - 87.08% - A.V.M.S MHSS

B.E Mechanical Engineering - 68% - PSNA CET
KAMALNATH M