KAMAL PREET KOUR
Mohali,PB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Analyst position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Quality Analyst
CRYPTOGRAPHIC IT SOLUTIONS PVT LTD
06.2014 - 09.2017
- Identify and give feedback on agent shortcomings in soft skills and process knowledge
- Online/offline monitoring of agent calls for audit
- Daily Reports on Quality Deviations
- Auditing calls based on set parameters and CTQ's
- Reviewing the performance of the Agents
- Giving feedback to operations regarding any deviations in process.
Education
PGDBM -
Jammu university
01.2020
MBA - Human Resources
Indian Education Center
01.2019
B.Com -
Jammu University
01.2013
12th -
01.2010
10th -
01.2008
Skills
- Good communication skills (Verbal and written)
- Able to Work in a team
- Comprehensive problem solving
- Ability to deal with people diplomatically
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
- Internet Technologies (Email, Social media, Internet Research, etc
Languages
English
Hindi
Punjabi
Sub Category
TechnicalSales
Years Of Experience
3 Years.
Category
BPO
References
References available on request
Reading , Travelling
Reading Strengthens your mind and Travelling helps you to understand yourself more.
Timeline
Quality Analyst
CRYPTOGRAPHIC IT SOLUTIONS PVT LTD
06.2014 - 09.2017
PGDBM -
Jammu university
MBA - Human Resources
Indian Education Center
B.Com -
Jammu University
12th -
10th -
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