Damini Shrivastava
Asansol
Summary
Adaptable professional with 4.3 years of work experience and proven knowledge of leadership, problem solving and workflow prioritization. Aiming to leverage my abilities to successfully fill the Quality Analyst role at your company. My career objective is to obtain a challenging leadership position, applying creative problem solving and learn management skills with a renowned company like yours to achieve optimum utilization of its resource and maximum profit.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Quality Analyst
Startek
Kolkata
09.2023 - Current
- Conducted root cause analysis to investigate the source of problems in production process.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
Quality Analyst
BYJU'S Think and Learn Pvt.Ltd
Bangalore
02.2022 - 07.2023
- Working in the Operation team, assisting them with day-to-day successful work, escalation resolving, and sales auditing. Managing estimation and planning with quality analysis and monitoring data.
- Conducted root cause analysis to investigate the source of problems in production process.
Customer Support Associate
TECH MAHINDRA
KOLKATA
07.2020 - 01.2022
- Attract customers by promoting the products and company positively, answering questions, and addressing concerns as they arise.
- Resolved customer inquiries in a timely manner.
- Investigated and troubleshot customer issues to determine the best course of action.
TECH MAHINDRA
KOLKATA
- Providing prompt and accurate information on individual performance
- Arranging team meetings and focusing on target and achievements
Education
B.B.A. -
Asansol Engineering College
Asansol, India07.2018
12th - commerce
St. Mary
Asansol, India07.2015
10th -
St. Mary
Asansol, India07.2013
Skills
- Good written and verbal communication
- Problem solving
- Team player
- Positive attitude
Certification
- Honored " Certificate of Bravo" for the best performance
- Honored " Reward and recognition" for the best performing team member.
Languages
English Full Professional Proficiency, Bengali Full Professional Proficiency,
Hindi Full Professional Proficiency
Timeline
Quality Analyst
Startek
09.2023 - Current
Quality Analyst
BYJU'S Think and Learn Pvt.Ltd
02.2022 - 07.2023
Customer Support Associate
TECH MAHINDRA
07.2020 - 01.2022
TECH MAHINDRA
B.B.A. -
Asansol Engineering College
12th - commerce
St. Mary
10th -
St. Mary
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