Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Timeline
Generic
Renju Raj

Renju Raj

Thiruvananthapuram

Summary

Graduate Engineer having 10+ years of experience in working with BPO/ITES enabled services for Overseas clients. Excellent knowledge and handling skills in MS Office and CMCP LEVEL 3 Compliance specialist in US mortgage Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Analyst

Guidehouse India Private Limited
Thiruvananthapuram
10.2017
  • Working in US Mortgage, handling audit tests for loans generated by different US banks and ensuring compliance with CFPB guidelines
  • Handling customer loan accounts, compliance testing, quality reviewing, account management, conducting calls with clients, managing team, reporting, creating and presenting reports, CMCP level 2 certified compliance professional.

Guest Lecturer

Govt. VHSE
Muttara
06.2015 - 12.2016
  • Lecturer in Printing Technology.

Process Associate

RR Donelley and Sons
Thiruvananthapuram
07.2002 - 11.2013
  • Creating new accounts, entering client details, editing client address and invoice details, contacting customers, preparing time schedules, organizing training programs.

Junior Business Presentation Specialist

Visual Graphics Computing Services India Private Limited
06.2011 - 12.2011
  • Content creation and editing for Power Point presentations, formatting presentations, contacting customers, preparing time schedules, organizing training programs, coordinating with consultants.

GET

HCL Technologies Limited
07.2010 - 02.2011
  • Entry of insertion orders, preparation of layouts and folio plan, processing advertisement materials, follow-up with advertisers, organizing printing and shipping.

Education

10TH - KERALA STATE

Sr. ELIZABETH JOEL CSIEMHSS
ATTINGAL
04.2004

HSE - undefined

B. Tech - Printing Technology

Calicut University Institute of Engineering and Technology

Skills

Quality Improvement

Personal Information

  • Passport Number: PO428497
  • Date of Birth: 01/07/89
  • Marital Status: Married

Accomplishments

I am CMCP level 3 certified and CRU certified mortgage professional with core expertise in compliance testing for prefund and post closed US loans with 7yrs experience. Having nearly 3 yrs in customer handling and client interactions projects. Typing speed of 40 WPM and direct communication with overseas clients

Certification

CMCP LEVEL 3

Timeline

CMCP LEVEL 3

05-2024

Quality Analyst

Guidehouse India Private Limited
10.2017

Guest Lecturer

Govt. VHSE
06.2015 - 12.2016

Junior Business Presentation Specialist

Visual Graphics Computing Services India Private Limited
06.2011 - 12.2011

GET

HCL Technologies Limited
07.2010 - 02.2011

Process Associate

RR Donelley and Sons
07.2002 - 11.2013

10TH - KERALA STATE

Sr. ELIZABETH JOEL CSIEMHSS

HSE - undefined

B. Tech - Printing Technology

Calicut University Institute of Engineering and Technology
Renju Raj