Renju Raj
Thiruvananthapuram
Summary
Graduate Engineer having 10+ years of experience in working with BPO/ITES enabled services for Overseas clients. Excellent knowledge and handling skills in MS Office and CMCP LEVEL 3 Compliance specialist in US mortgage Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Analyst
Guidehouse India Private Limited
Thiruvananthapuram
10.2017
- Working in US Mortgage, handling audit tests for loans generated by different US banks and ensuring compliance with CFPB guidelines
- Handling customer loan accounts, compliance testing, quality reviewing, account management, conducting calls with clients, managing team, reporting, creating and presenting reports, CMCP level 2 certified compliance professional.
Guest Lecturer
Govt. VHSE
Muttara
06.2015 - 12.2016
- Lecturer in Printing Technology.
Process Associate
RR Donelley and Sons
Thiruvananthapuram
07.2002 - 11.2013
- Creating new accounts, entering client details, editing client address and invoice details, contacting customers, preparing time schedules, organizing training programs.
Junior Business Presentation Specialist
Visual Graphics Computing Services India Private Limited
06.2011 - 12.2011
- Content creation and editing for Power Point presentations, formatting presentations, contacting customers, preparing time schedules, organizing training programs, coordinating with consultants.
GET
HCL Technologies Limited
07.2010 - 02.2011
- Entry of insertion orders, preparation of layouts and folio plan, processing advertisement materials, follow-up with advertisers, organizing printing and shipping.
Education
10TH - KERALA STATE
Sr. ELIZABETH JOEL CSIEMHSS
ATTINGAL04.2004
HSE - undefined
B. Tech - Printing Technology
Calicut University Institute of Engineering and Technology
Skills
Quality Improvement
Personal Information
- Passport Number: PO428497
- Date of Birth: 01/07/89
- Marital Status: Married
Accomplishments
I am CMCP level 3 certified and CRU certified mortgage professional with core expertise in compliance testing for prefund and post closed US loans with 7yrs experience. Having nearly 3 yrs in customer handling and client interactions projects. Typing speed of 40 WPM and direct communication with overseas clients
Certification
CMCP LEVEL 3
Timeline
CMCP LEVEL 3
05-2024
Quality Analyst
Guidehouse India Private Limited
10.2017
Guest Lecturer
Govt. VHSE
06.2015 - 12.2016
Junior Business Presentation Specialist
Visual Graphics Computing Services India Private Limited
06.2011 - 12.2011
GET
HCL Technologies Limited
07.2010 - 02.2011
Process Associate
RR Donelley and Sons
07.2002 - 11.2013
10TH - KERALA STATE
Sr. ELIZABETH JOEL CSIEMHSS
HSE - undefined
B. Tech - Printing Technology
Calicut University Institute of Engineering and Technology