Vinay Kumar B
Bangalore, Karnataka.
Summary
Proactive quality assurance professional hoping to bring extensive knowledge in manufacturing and engineering to a quality assurance specialist role. Motivated to maintain the level of excellence through communication skills and meticulous attention to detail.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Quality analyst
Wipro
02.2020 - Current
- Worked as senior Associate for three years and eleven months
- Later promoted as quality analyst
- Role is to audit and to Provide Effective Feedbacks to admins to improve in quality.
- Administered 40 to 50 internal quality audits per day and assessed results to inform corrective action measures.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements
- Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control
- Championed proactive approach to problem-solving within team, fostering environment of collaboration and innovation
Customer Retainer
HGS
01.2018 - 12.2019
- Worked as customer retainer
- Job role is to retain customers who are planning to move to other networks.
- Managed over 60 customer calls per day and retained 70% customers.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business
- Enhanced customer satisfaction by addressing and resolving complex issues promptly
- Reduced churn rate by developing personalized retention strategies for high-risk clients
- Developed new strategies for customer retention activities
Education
Bachelor of Engineering in Electronic and communication -
SVCE
Tirupathi 08.2012 - 04.2016
Skills
Strong attention to detail, analytical skillsjavascript
Correction action planning
Performance Assessment
Training material development
Audit processes
Defect tracking
Report creation
Quality processes
Training implementation
Personal Qualifications
Bachelor of Engineering in Electronic and communication, 63%, 2016, SVCE
Personal Information
- Date of Birth: 08/02/95
- Nationality: Indian
Awards
- Best quality performer - wipro
- Top performer - wipro
- Extra mile award - wipro ( for always be ready to take additional tasks)
Projects
TEMPLATE FREE WAVELET - ABNORMALITY BASED DETECTION IN MEDICAL IMAGES, The main aim of this project is to detect abnormalities in medical images by different kinds of Local symmetries.
Disclaimer
I hereby declare all the details furnished above are true to the best of my knowledge and belief.
Timeline
Quality analyst
Wipro
02.2020 - Current
Customer Retainer
HGS
01.2018 - 12.2019
Bachelor of Engineering in Electronic and communication -
SVCE
08.2012 - 04.2016