Vinay Kumar B
Bangalore, Karnataka.
Summary
Proactive quality assurance professional hoping to bring extensive knowledge in manufacturing and engineering to a quality assurance specialist role. Motivated to maintain the level of excellence through communication skills and meticulous attention to detail.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Quality analyst
Wipro
02.2020 - Current
- Worked as senior Associate for three years and eleven months
- Later promoted as quality analyst
- Role is to audit and to Provide Effective Feedbacks to admins to improve in quality.
- Administered 40 to 50 internal quality audits per day and assessed results to inform corrective action measures.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements
- Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control
- Championed proactive approach to problem-solving within team, fostering environment of collaboration and innovation
Customer Retainer
HGS
01.2018 - 12.2019
- Worked as customer retainer
- Job role is to retain customers who are planning to move to other networks.
- Managed over 60 customer calls per day and retained 70% customers.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business
- Enhanced customer satisfaction by addressing and resolving complex issues promptly
- Reduced churn rate by developing personalized retention strategies for high-risk clients
- Developed new strategies for customer retention activities
Education
Bachelor of Engineering in Electronic and communication -
SVCE
Tirupathi 08.2012 - 04.2016
Skills
Strong attention to detail, analytical skillsjavascript
Personal Qualifications
Bachelor of Engineering in Electronic and communication, 63%, 2016, SVCE
Personal Information
- Date of Birth: 08/02/95
- Nationality: Indian
Awards
- Best quality performer - wipro
- Top performer - wipro
- Extra mile award - wipro ( for always be ready to take additional tasks)
Projects
TEMPLATE FREE WAVELET - ABNORMALITY BASED DETECTION IN MEDICAL IMAGES, The main aim of this project is to detect abnormalities in medical images by different kinds of Local symmetries.
Disclaimer
I hereby declare all the details furnished above are true to the best of my knowledge and belief.
Timeline
Quality analyst
Wipro
02.2020 - Current
Customer Retainer
HGS
01.2018 - 12.2019
Bachelor of Engineering in Electronic and communication -
SVCE
08.2012 - 04.2016
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