Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Responsibilities
Father's Name
Timeline
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Kamesh Mohan

Kamesh Mohan

Procurement Service Delivery Manager

Summary

Seeking a position where my skills and professional experience will allow me to excel in my job and thereby support business for its growth.

Overview

15
15
years of professional experience
1
1
Language

Work History

Assistant Manager

MICROSOFT
03.2016 - Current
  • Played Transition lead and transitioned 7 sub process successfully without any client noise
  • Been a deal SPOC to conduct engagement activities (Sports activities, Town hall and outdoor events)
  • As part of transition gone to US-Fargo to client location
  • Managing team size of 40 headcount- Goal setting for an individual and monitoring it weekly and monthly basis to ensure required goal has been met by providing proper guidance and support for an individual.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Junior Team Lead

CIGNA
11.2008 - 02.2016
  • Handling US Health Insurance Queries – For a leading health insurance service provider of the US
  • Working with team to make sure we achieve our monthly and yearly deliverables to our clients.

Education

Skills

Confident

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Accomplishments

  • Received various awards within the organization for best performance at team and process levels.
  • For process development due to implementation of using MACRO in general process helped us save 28k US$ in the process which was like 5 fte saving.
  • During excess volume we made sure that all volume are handled by team within the timeline without any issues.
  • Awarded best performer for consistently maintaining quality and production target at 100% throughout the year.
  • During client visit and Opex floor walk, got appreciation for presented it well.
  • Got client appreciations for meeting and maintain their goals.
  • Successfully completed AHIP (American Health Insurance Plan) training from business advisor programs.

Personal Information

  • Passport Number: K5035299
  • Date of Birth: 11/16/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Additional Responsibilities

  • Overall MIS Reporting.
  • As a lead handling the team and helping them to achieve client deliverables.
  • During the absence of Managers, taking care of their activities.
  • Providing new process updates to the team and bringing them up to the speed to ensure complete process compliance.
  • Train new hires on process so as to ensure that they are sufficiently inducted to perform to their best.
  • Opex: - Handled Opex related activities for deal.
  • We@Accenture: - Been a Spoc for driving and generating ideas for the development of business for over all deal.
  • Transport: - Been a Spoc to help and solve quires with Transport management.
  • Attrition: - Been a Spoc to analysis and suggest preventive measures to reduce attrition for overall deal along with my managers.
  • Engagement SPOC: - Conducting Sport events, Town hall and team outing for entire deal.

Father's Name

Mohan

Timeline

Assistant Manager

MICROSOFT
03.2016 - Current

Junior Team Lead

CIGNA
11.2008 - 02.2016

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Kamesh MohanProcurement Service Delivery Manager