Kamesh Mohan
Procurement Service Delivery Manager
Summary
Seeking a position where my skills and professional experience will allow me to excel in my job and thereby support business for its growth.
Overview
15
15
years of professional experience
1
1
Language
Work History
Assistant Manager
MICROSOFT
03.2016 - Current
- Played Transition lead and transitioned 7 sub process successfully without any client noise
- Been a deal SPOC to conduct engagement activities (Sports activities, Town hall and outdoor events)
- As part of transition gone to US-Fargo to client location
- Managing team size of 40 headcount- Goal setting for an individual and monitoring it weekly and monthly basis to ensure required goal has been met by providing proper guidance and support for an individual.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Junior Team Lead
CIGNA
11.2008 - 02.2016
- Handling US Health Insurance Queries – For a leading health insurance service provider of the US
- Working with team to make sure we achieve our monthly and yearly deliverables to our clients.
Education
Skills
Confident
Quick Learner
Employee performance evaluation
Team motivation
Project management abilities
Customer Service
Idea Development and Brainstorming
Managing Operations and Efficiency
Decision-Making
Task Prioritization
Multitasking Abilities
Analytical Thinking
Positive Attitude
Decision-Making
Accomplishments
- Received various awards within the organization for best performance at team and process levels.
- For process development due to implementation of using MACRO in general process helped us save 28k US$ in the process which was like 5 fte saving.
- During excess volume we made sure that all volume are handled by team within the timeline without any issues.
- Awarded best performer for consistently maintaining quality and production target at 100% throughout the year.
- During client visit and Opex floor walk, got appreciation for presented it well.
- Got client appreciations for meeting and maintain their goals.
- Successfully completed AHIP (American Health Insurance Plan) training from business advisor programs.
Personal Information
- Passport Number: K5035299
- Date of Birth: 11/16/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Responsibilities
- Overall MIS Reporting.
- As a lead handling the team and helping them to achieve client deliverables.
- During the absence of Managers, taking care of their activities.
- Providing new process updates to the team and bringing them up to the speed to ensure complete process compliance.
- Train new hires on process so as to ensure that they are sufficiently inducted to perform to their best.
- Opex: - Handled Opex related activities for deal.
- We@Accenture: - Been a Spoc for driving and generating ideas for the development of business for over all deal.
- Transport: - Been a Spoc to help and solve quires with Transport management.
- Attrition: - Been a Spoc to analysis and suggest preventive measures to reduce attrition for overall deal along with my managers.
- Engagement SPOC: - Conducting Sport events, Town hall and team outing for entire deal.
Father's Name
Mohan
Timeline
Assistant Manager
MICROSOFT
03.2016 - Current
Junior Team Lead
CIGNA
11.2008 - 02.2016