KAMINI DEVI B
Chennai
Summary
Result Oriented Project Manager who works efficiently and effectively to complete projects on time. Takes a proactive approach and has 14 years of experience in handling various roles.
Overview
15
15
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Program Manager
Nokia
07.2020 - 09.2021
- Primary point of contact throughout the project life cycle
- Monitoring the progress of the project - to get an overview of performance and forecast of customer projects
- Ensuring that project objective and deliverables are met on time and in full
- Resource management, Incidence Management, Change Management
- Interface with the customer representatives, vendors, and service providers as and when needed
- Liaise with all departments including technical teams to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables
- Support partner teams to refine processes and increase efficiency in line with program objectives
- Prepare reports for program directors
- Customers : Bharti India, Vodafone India
Team Lead
Nokia
07.2017 - 06.2020
- Provide customer support on technical queries and security issues
- Communicate with customers, Global RAS Team, and IT for changes related to deployment (existing/new requirement)
- Perform regular systems audit and maintenance of VSEISN
- Scheduling and coordinating team rotations for 24/7 network monitoring and support
- Generating reports on network performance and usage
- Conduct training to team members to maximize their potential
- Customers : NAM CANADA, MEA, UK , South East Europe
Service and Support Specialist
Nokia
06.2013 - 06.2017
- Support to Nokia engineers (access, connection, applications)
- Troubleshoot connectivity and login issues
- Provide customer support on technical queries and security issues
- Communicate with customers, Global RAS Team, and IT for changes related to deployment (existing/new requirement)
- Perform regular systems audit and maintenance of VSEISN (e.g
- Check system errors or clean-up disks, servers resources performance analysis, identify misuse of systems by end-users)
- Customers : NAM CANADA, MEA, UK , South East Europe
Case Handling Engineer - IP
Nokia
11.2012 - 05.2013
- Ticket handling for APAC & EMEA customers
- Co-ordinate with Juniper TAC for hardware related issues
- Co-ordinate with the customer and Technical support team for faster resolution
- Analyzing health check reports for Huawei nodes (Routers and Firewalls) for Nextel Chile market
- Customers : APAC, EMEA
Specialist IP Networks
Nokia
02.2011 - 10.2012
- Troubleshoot and maintenance of Cisco L3 switches, Juniper (J, EX, MX series) routers
- Analyzing flaps in the network and providing RCA
- Giving suggestions for the configuration changes to be taken to avoid the re-occurrence of the issue
- Knowledge in handling networking protocols (OSPF, BGP, RIP..), MPLS technologies, and IP subnetting
- Resolving tickets within the SLA
- TESTBED: Simulated live network configurations and tested OSPF, BGP, and MPLS concepts and understand the network setup
- Customers : Videocon, Vodafone, 3GIS (since Nov’11)
Software As A Service
Nokia
01.2010 - 06.2011
- Creating accounts for SME Admin and end-Users
- Guiding end-users on how to purchase services for their company
- Approving the order placed by SME user
- Guiding users on how to assign services to end-users, and how to use services on demand
- Solving end-users service-related queries
- Troubleshooting platform and service-related issues
- Raising trouble tickets to the second-level team for the platform and service-related problems
- Customers : Pacnet Internet S
- Private Limited
VAS Engineer
Nokia
07.2010 - 01.2011
- Raising trouble tickets for tools issues reported from end-users
- Resolving the tickets within SLA
- Creating user accounts in the PT4 tool for end-users
- Adding profiles in PT4 according to their role
- Guiding end-users on how to configure PT4 client and run through the entire process
- Preparing daily reports from PT4 & UDB
- Monitoring, and escalating issues to Level 2 engineers
- Monitoring the session fail alerts in Informatica and taking necessary actions
- Environment: BaseN, PT4, SWA, Informatica
- Customers : Videocon, Vodafone
VAS Engineer
Nokia
01.2008 - 12.2009
- Segregating the issues on an application, network, and hardware basis and accordingly start the process with escalation
- Identifying the cause of the increase in disk space utilization and escalate it to the application team and with their approval perform housekeeping activity to increase the free space
- Coordinating with vendors like HP
- VMware, and F5 load balancer for Hardware related issues
- Granting/revoking admin access for Linux and Windows servers
- Customers : Nokia, CONAD, VERTU
MIS Co-Ordinator
India Infoline Ltd
08.2007 - 12.2007
Technical Support Executive
Dhanus Technologies
08.2006 - 05.2007
- VOIP- Broadband Telephony Service
Education
B.E - E C E
Srinivasa Institute of Engineering and Technology
MBA - HR
University of Madras
HSC - undefined
St.Dominic's Anglo Indian Girls Higher Secondary School
Skills
Project Scheduling
Time Management
Teamwork
Adaptability
Change Management
Risk Management
Vendor Management
Performance Monitoring
Report Management
Certification
Completion Certificate – Get Started with JIRA (Coursera.org)
Tools
Microsoft Applications – Word, Excel, PowerPoint, Outlook
Tools - BaseN, Netact, PT4, Informatica ,HP Proliant, RAS TOOL, RAS Client, JIRA , vCenter
Timeline
Program Manager
Nokia
07.2020 - 09.2021
Team Lead
Nokia
07.2017 - 06.2020
Service and Support Specialist
Nokia
06.2013 - 06.2017
Case Handling Engineer - IP
Nokia
11.2012 - 05.2013
Specialist IP Networks
Nokia
02.2011 - 10.2012
VAS Engineer
Nokia
07.2010 - 01.2011
Software As A Service
Nokia
01.2010 - 06.2011
VAS Engineer
Nokia
01.2008 - 12.2009
MIS Co-Ordinator
India Infoline Ltd
08.2007 - 12.2007
Technical Support Executive
Dhanus Technologies
08.2006 - 05.2007
MBA - HR
University of Madras
HSC - undefined
St.Dominic's Anglo Indian Girls Higher Secondary School
B.E - E C E
Srinivasa Institute of Engineering and Technology