KAMLESH JADHAV
Senior System Engineer
Pune,MH
Summary
Intend to build a career through efficient operations and lean process which will help me to explore myself fully in IT Infrastructure Management field, to learn and serve best. Seeking a responsible position in an environment where my skills will be utilized with career advancement and guidance for the development of the company.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior System Engineer
Grupo Antolin Design and Business Services Pvt Ltd.
09.2020 - Current
- VMWare operations management (VSphere)
- Worked on VCenter server to manage all the ESX hosts in the Data center.
- VM migration from one host to another host in Cluster.
- VM creation, Virtual disc allocation using DataCore.
- Involved in Live migration of Virtual machines and virtual files using the vMotion and storage vmotion.
- Snapshot creation or schedule snapshot as per the request raised by Local IT Team.
- Increase/decrease CPU and Memory of Virtual machines through Vsphere.
- Resolve end user’s Technical issues remotely, by using RDP, Bomgar and other remote tools.
- Major incident management as per ITIL standards, Managing Memory and CPU utilization alerts through VSphere console.
- Del and HP Server reboot if required by using iDRAC and iLO.
- Handling requests for azure infrastructure, like Microsoft Authenticator reset, Inviting external users to our organization,
- Add/remove AD group – Azure portal,
- User Administration on O365/Exchange admin center - Experience with creating users/mailboxes/Distribution groups/shared mailboxes/In-place Archive/Mailbox delegation,
- Email tracing through Exchange Admin Center & Proofpoint to check the status of undeliverable/quarantined emails
- Also whitelist them accordingly, Add & removing Office 365 licenses and settings.
- Monitor and manage Memory, CPU,Firewall and MPLS Line alerts by using Solar Winds tool, SQL server job management through SQL server management studio.
- Create/Modify and troubleshoot EDI Connections for external suppliers.
- EDI Monitoring using BIS Link (Monitoring Tool) and basic troubleshooting’s as per the standard operating procedures.
- Active directory Tasks- Create/delete users, password reset, Move user from one OU to another, AD group management, Launch and terminate EC2 instances on AWS platform, VM deployment on on premise servers.
Global Executive IT
Konecranes & Demag Pvt Ltd
12.2018 - 09.2020
- Managing all IT Incidents & Requests, which are, logged in IT ticketing tool (Service Now) taking approvals.
- Assigning tickets to L2/L3 support teams, follow up with them until closure by coordinating with multiple teams.
- Adopt IT processes (ITIL) and policies during day to day support, Identify Major incident according to the impact & urgency and handling Major Incident management responsibility till issue gets resolved.
- Provide end-user Office 365 support to all clients2, Troubleshoot issues with Microsoft applications that work with Office 365 such as Outlook, Teams, OneDrive.
- Also provide remote support to end users on varies issues like, printer, scanners, creating & moving PST, Mailbox storage issues, Skype/Teams login issues, online archival, Disk full errors, system slowness, Site access issues, outlook issues, VPN issues, software update, software installations, network drive access issue, etc
- On windows platform, Software deployment through SCCM and checking installation status by taking remote session if needed & basic SCCM trouble shooting.
- Pick up incoming calls through (Pure cloud application) and provide support to the end user’s on technical issues globally and dealing with clients with professional manner.
- Establishing conference call over Microsoft Teams with the users and concern team member whenever is needed, Create in-house application access and provide the credentials to end users.
- Assigning VPN access to the internal & external customers of the company and troubleshooting if any issues occur
- Also providing guest Wi-Fi access to guest according to specific duration, Add/remove Office 365 license, Creating DG, enable/disable email forwarding.
Senior Technical Executive (Security Administrator)
Infosys BPM (Phase II)
08.2017 - 12.2018
- Pick up incoming Incidents and requests by Tickets system (ServiceNow) and provide response according to Business SLA, Providing remote support to End users with the help of remote tool (Bomgar), Microsoft Teams
- User account creation for Active directory, providing outlook 365 license & windows password reset requests, Providing solutions regarding outlook issues, proxy issues, URL access issues, User profile login issues etc.
- Also providing various Inhouse applications access and troubleshoot those applications as per SOP.
- Troubleshoot and resolve incidents (Hardware and software related to desktop and associated peripheral,Installation upgrade patches for desktops software installations such as Ms-office, Acrobat reader, mail client.
- Focus on first touch or first-time resolution to the requests.
- Troubleshooting and installation of Desktop printers and scanners, Handling of customers query or problems over phone and make judgment as to when the problem has to escalated and provide update to user about request status and close requests when users are satisfied with solutions.
Desktop Support Engineer
Wipro Technologies
12.2016 - 08.2017
- Formatting of PC and laptops
- By Taking data backup accordingly, Installation and configuration of Windows 7, Windows 8, Windows 10
- Also, business application software’s like MS-Office, Internet Explorer, Acrobat reader, Skype for business, Automation anywhere etc., Configuration of Avaya phones on the production floor, Providing support to Local users by visiting at client desk or remotely on issues like proxy settings, user profile login issues, USB port issues, URL access issues etc., Troubleshooting and installation of Desktop printers and scanners, Ability to communicate issues and solutions technically and clearly with end users as well as document them in a trouble ticket system.
Assembly Engineer
Otter Controls India Pvt ltd.
10.2014 - 11.2016
- Responsible to test various electronics machines their parameter checking and desktop troubleshooting to the entire PC, laptops within organization.
Education
B.Tech/B.E. - Electronics/Telecommunication
North Maharashtra University (NMU)
Skills
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Certification
Cisco Certified Network Associate, 200-125, Routing and Switching, CSCO13090354
Personal Information
- Total Experience: 9.5 years
- Passport Number: P1135864
- Date of Birth: 03/14/1991
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all information given above is true correct and complete to the best of my knowledge and belief.
Timeline
Senior System Engineer
Grupo Antolin Design and Business Services Pvt Ltd.
09.2020 - Current
Global Executive IT
Konecranes & Demag Pvt Ltd
12.2018 - 09.2020
Senior Technical Executive (Security Administrator)
Infosys BPM (Phase II)
08.2017 - 12.2018
Desktop Support Engineer
Wipro Technologies
12.2016 - 08.2017
Assembly Engineer
Otter Controls India Pvt ltd.
10.2014 - 11.2016
B.Tech/B.E. - Electronics/Telecommunication
North Maharashtra University (NMU)
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