Summary
Overview
Work History
Education
Skills
Timeline
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KAMNA SHARMA

Summary

Dynamic Assistant Manager at AXIS BANK with a proven track record in customer relationship management and issue resolution. Expert in digital banking support, I excelled in enhancing customer satisfaction and driving sales initiatives. Recognized for effective communication and cross-functional collaboration, I consistently achieved service excellence in high-pressure environments.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Manager

AXIS BANK
Noida
01.2024 - Current
  • Handled customer escalations efficiently by coordinating with internal departments and ensuring timely resolution.
  • Resolved complex customer concerns by collaborating with cross-functional teams to enhance service delivery.
  • Managed inbound and outbound customer calls while delivering high-quality banking support and issue resolution.
  • Achieved customer satisfaction targets by providing accurate information and prompt service.
  • Maintained strong customer relationships through professional communication and problem-solving skills.
  • Assisted customers with banking products, account-related queries, digital banking services, and transaction support.
  • Identified customer needs and promoted relevant banking products and services to support sales initiatives.
  • Coordinated with the sales team to improve lead conversion and customer engagement.
  • Handled high call volumes while ensuring service quality and operational efficiency.

Customer Service Representative

ALTRUIST TECHNOLOGIES PVT LTD
Noida
06.2022 - 01.2024
  • Handled inbound customer calls and resolved queries efficiently, ensuring adherence to service standards
  • Provided accurate information regarding products, services, account details, and process-related concerns.
  • Ensured high levels of customer satisfaction through effective communication and timely issue resolution.
  • Managed customer complaints and escalations with a customer-centric approach.
  • Recorded customer interactions and updated case details in CRM systems to maintain accurate service records.

Education

Bachelor of Technology -

RAJA BALWANT SINGH ENGINEERING TECHNICAL CAMPUS
Agra
01.2017 - 01.2020

KEDARNATH GIRLS INTER COLLEGE
Budaun

SHIV DEVI SARASWATI VIDYA MANDIR
Budaun

Skills

  • Customer relationship management
  • Bank product knowledge
  • Issue resolution
  • Digital banking support
  • Customer engagement
  • Sales coordination
  • Operational efficiency
  • Cross-functional collaboration
  • Time management
  • Effective communication
  • Customer advocacy
  • Team leadership
  • Data entry
  • Team motivation

Timeline

Assistant Manager

AXIS BANK
01.2024 - Current

Customer Service Representative

ALTRUIST TECHNOLOGIES PVT LTD
06.2022 - 01.2024

Bachelor of Technology -

RAJA BALWANT SINGH ENGINEERING TECHNICAL CAMPUS
01.2017 - 01.2020

KEDARNATH GIRLS INTER COLLEGE

SHIV DEVI SARASWATI VIDYA MANDIR
KAMNA SHARMA