Kamna Upadhyay
New Delhi
Summary
High-energy Sales Team Leader bringing successful background delivering consistent sales. Surpasses targets regularly by managing and motivating team members to exceed quotas and maximize customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Relationship Officer
Airtel
New Delhi
10.2022 - Current
- Increased product purchases by 60% through strategic selling techniques.
- Resolved customer billing errors, determined the root causes of problems and resolved conflicts by 70%.
- Promoted complementary services to enhance customer offerings.
- Responded to customer inquiries and provided company information via phone and email.
- Clarified online self-help options to customers to promote additional and after-hours support choices
- Fostered productive client relationships.
Fashion Consultant
TCNS Clothing Co. Ltd.
New Delhi
03.2021 - 09.2022
- Assisted customers using thorough understanding of traditional and recent trends.
- Delivered tailored fashion recommendations considering body shape and lifestyle requirements.
- Enhanced customer engagement, achieving a 30% increase in sales goals.
- Provided training to new hires on customer service protocols.
Fashion Consultant
Zivame
New Delhi
10.2020 - 02.2021
- Increased brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Consistently outperformed sales targets by 20%.
- Communicated with vendors regarding inventory levels, pricing, new arrivals.
- Managed daily operations including opening and closing duties, cash handling, restocking shelves.
Fashion Consultant
Shoppers Stop
New Delhi
10.2019 - 09.2020
- Boosted brand sales by 12% through effective upselling strategies.
- Suggested accessories to enhance outfit aesthetics.
- Operated cash registers, processed payments, and issued receipts.
Fashion Consultant
Zara Showroom
New Delhi
03.2019 - 09.2019
- Assisted customers locate desired items
- Assisted in gathering and moving materials and equipment for assigned displays.
- Coordinated with vendors regarding returns or exchanges of damaged goods.
Fashion Associate
Pantaloon
New Delhi
08.2018 - 02.2019
- Demonstrated thorough understanding of traditional and modern fashion trends.
- Facilitated prompt customer service by accurately handling payment processing.
- Built effective partner store relationships to improve customer satisfaction.
Education
B.Com - Commerce
School of Open Learning (Delhi University)
New Delhi03.2021
AISSCE - Commerce
Rajkiya Sarvodaya Kanya Vidyalaya
New Delhi03.2018
Skills
- Team Leadership
- Conflict Resolution
- Strong Interpersonal Skills
- Effective Time Management
- Strategic Problem Resolution
- Team-Based Problem Solving
- Customer Relationship Management
Accomplishments
- Awarded as Best Sales Person two times in a row in Airtel.
- Best Grooming Award in TCNS Clothing Co. Ltd.
Timeline
Customer Relationship Officer
Airtel
10.2022 - Current
Fashion Consultant
TCNS Clothing Co. Ltd.
03.2021 - 09.2022
Fashion Consultant
Zivame
10.2020 - 02.2021
Fashion Consultant
Shoppers Stop
10.2019 - 09.2020
Fashion Consultant
Zara Showroom
03.2019 - 09.2019
Fashion Associate
Pantaloon
08.2018 - 02.2019
B.Com - Commerce
School of Open Learning (Delhi University)
AISSCE - Commerce
Rajkiya Sarvodaya Kanya Vidyalaya
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