KAMRAN IQBAL
Bengaluru,KA
Summary
Dynamic leader with a proven track record at No Broker Technologies PVT LTD, dedicated to enhancing team productivity and operational efficiency through innovative solutions and effective communication. Skilled in strategic planning and crisis management, excelling in mentoring teams to achieve shared goals and drive significant performance improvements. Expertise in team management and problem-solving consistently fosters continuous organizational success. Committed to creating a collaborative environment that empowers individuals and elevates overall performance.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Team Leader
NoBroker Technologies Pvt Ltd
02.2021 - 02.2025
- Streamlined decision-making processes for increased efficiency while still maintaining thorough consideration of all factors involved.
- Led unit members in achieving project milestones through efficient task delegation and resource allocation.
- Enhanced team productivity by implementing effective communication strategies and streamlining processes.
- Implemented innovative solutions to resolve complex challenges, driving continuous improvement within the unit.
- Maintained accurate records of unit activities and progress, ensuring timely reporting to senior management as needed.
- Championed change initiatives within the unit, guiding staff through transitions while maintaining engagement levels.
- Boosted overall performance by identifying areas for improvement and providing targeted training programs.
- Evaluated team performance metrics regularly, identifying strengths and areas for growth to inform future strategies.
Customer Support Senior Associate
Aegis (Startek)
12.2019 - 09.2020
- Worked as customer support for a company Named Expedia, Travel Agent where we had to manage call flows of the customer who needed guidance or assistance with bookings in their next vacation or trips. Which Included Flights, Hotels & Car Rentals.
- Worked as support for New agents on floor as SME.
Education
Higher Secondary Completed - Commerce Stream
University of Aligarh
Uttar Pradesh03-2022
Secondary Completed - undefined
St Anthony’s High School
Kolkata, India01.2015
Skills
Team management
Timeline
Team Leader
NoBroker Technologies Pvt Ltd
02.2021 - 02.2025
Customer Support Senior Associate
Aegis (Startek)
12.2019 - 09.2020
Secondary Completed - undefined
St Anthony’s High School
Higher Secondary Completed - Commerce Stream
University of Aligarh