KANCHAN BHABOR
Customer Service and Sales Professional
Pune
Summary
Energetic business development professional, self motivated to reach optimum performance.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Business Development Manager
Demandfluence Marketing Pvt. Ltd.
03.2019 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Consistently met or exceeded monthly targets through diligent prospecting efforts and relentless follow-up activities.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Sr. Sales Associate
Tech Mahindra
08.2011 - 01.2013
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Generated sales leads and cold called potential customers.
- Met or exceeded sales objectives on consistent basis to drive company growth.
Sr. Customer Service & Sales Associate
Tata Consultancy Services
02.2007 - 04.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales & Customer Service Executive
First Source (Formerly ICICI Onesource)
12.2004 - 02.2007
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Education
B.A. -
RANCHI UNIVERSITY
Ranchi, JharkhandHSC - undefined
BHUBANESHWAR UNIVERSITY
Bhubaneswar, OdishaICSE - undefined
HILL TOP SCHOOL
Jamshedpur, JharkhandSkills
Business Development
Communication Skills
Time Management
Adaptability
Personal Information
- Date of Birth: 07/04/78
- Marital Status: MARRIED
- Religion: CHRISTIAN
Disclaimer
I HEREBY DECLARE THAT THE ABOVE GIVEN INFORMATION IS TRUE TO THE BEST OF MY KNOWLEDGE.
Timeline
Business Development Manager
Demandfluence Marketing Pvt. Ltd.
03.2019 - Current
Sr. Sales Associate
Tech Mahindra
08.2011 - 01.2013
Sr. Customer Service & Sales Associate
Tata Consultancy Services
02.2007 - 04.2011
Sales & Customer Service Executive
First Source (Formerly ICICI Onesource)
12.2004 - 02.2007
B.A. -
RANCHI UNIVERSITY
HSC - undefined
BHUBANESHWAR UNIVERSITY
ICSE - undefined
HILL TOP SCHOOL