Kanchan Bisht

Managing and closing the cases on daily basis for Customers via Sprx Tool.

➢ Regularly dealing with Doctors and Prior Authorisation department to close the case at the earliest.

➢ Sharing insights with my lead on what changes can be made in processing to get more closures.

➢ Handling issues related to Patients illness and connecting with concerned departments for a hassle-free processing for our Patients.

➢ Helping trainers with training new batches for the process and give them the support whenever needed.

➢ Getting in touch with patient to give them heads up about their claim status and progress for better customer experience.