Summary
Overview
Work History
Education
Skills
Quote
Interests
Certification
Accomplishments
Work Availability
Languages
Work Preference
Timeline
Hi, I’m

Kanchan Pal

Senior Presales Solution Consultant
Gurgaon,HR
Kanchan Pal

Summary

Pre-Sales professional at Acefone with experience in solution consulting, client requirement gathering, technical feasibility analysis, and telecom/cloud communication workflows. Skilled in coordinating with product and technical teams, understanding API integrations, and supporting enterprise clients with tailored communication solutions. Strong exposure to VoIP, call flow design, CRM/API integrations, and customer-facing technical discussions.

Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.

Overview

2
Languages
8
years of professional experience
6
Certificates
8
years of post-secondary education

Work History

Acefone Software Pvt Ltd
Gurugram, Haryana

Senior Presales Solution Engineer
04.2021 - Current

Job overview

  • Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
  • Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
  • Conducted process improvement meetings to solicit, clarify and document business technical requirements.
  • Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
  • Optimized system performance through thorough testing, troubleshooting, and continuous improvement initiatives.

Whitehat Junior

Sales Manager
12.2020 - 04.2021

Job overview

  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Prometric Testing Pvt Ltd

Global Site Readiness Specialist
05.2019 - 11.2020

Job overview

  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Onboarding new test center and ensuring software installation along with test certification.
  • Running successful tests on client's system.
  • Completing readiness of new clients and sharing their reports with other departments for further processing.
  • coordinating between teams to troubleshoot and monitor issues related to exam/tests software.
  • Downloading daily excel report to upload for CNATTs.

Genpact India

Process Associate
06.2018 - 05.2019

Job overview

  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Provided technical support to operators, addressing issues promptly to minimize disruption to workflows.

Education

SCRIET Meerut
Meerut, India

Masters of Computer Application from Computer Engineering
08.2016 - 07.2018

University Overview

RCCV Girls Degree College
Ghaziabad, India

Bachelors of Computer Application from Computer Engineering
07.2013 - 06.2016

University Overview

St.Joseph's Academy
Ghaziabad, India

Intermediate
04.2011 - 03.2013

University Overview

Fatima Convent School
Ghaziabad, India

High School
03.2010 - 03.2011

University Overview

Skills

System Troubleshooting

Remote Technical Support

Test Execution

Product Management

Product Roadmapping

Monitoring tools

SAAS Consultant

IAAS, PAAS technical Consultant

Quote

Ain’t no man can avoid being born average, but there ain’t no man got to be common.
Satchel Paige

Interests

Singing, Dancing

Trekking and Travelling

Cooking and reading books

Certification

Ude.my/UC-0889b603-b34b-487f-9999-a54359781adf

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Documented and resolved issues which led to client trust.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceWork from home optionFlexible work hoursPaid time offTeam Building / Company RetreatsPersonal development programsCareer advancement

Timeline

Senior Presales Solution Engineer
Acefone Software Pvt Ltd
04.2021 - Current
Sales Manager
Whitehat Junior
12.2020 - 04.2021
Global Site Readiness Specialist
Prometric Testing Pvt Ltd
05.2019 - 11.2020
Process Associate
Genpact India
06.2018 - 05.2019
SCRIET Meerut
Masters of Computer Application from Computer Engineering
08.2016 - 07.2018
RCCV Girls Degree College
Bachelors of Computer Application from Computer Engineering
07.2013 - 06.2016
St.Joseph's Academy
Intermediate
04.2011 - 03.2013
Fatima Convent School
High School
03.2010 - 03.2011

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Kanchan PalSenior Presales Solution Consultant