Summary
Overview
Work History
Education
Skills
Interests
Quote
Certification
Accomplishments
Work Availability
Languages
Work Preference
Timeline
Hi, I’m

Kanchan Pal

Cloud Telephony Engineer IC Level 3
Gurgaon,HR
Kanchan Pal

Summary

Adept Senior Cloud Telephony Engineer with a proven track record at Acefone Software Pvt Ltd, enhancing system operations through expert problem-solving abilities and robust system troubleshooting. Excelled in customer support, ensuring client satisfaction and operational excellence. Demonstrated adaptability and effective communication, significantly improving team productivity and project outcomes.

Overview

6
years of professional experience
2
Languages
6
Certificates
8
years of post-secondary education

Work History

Acefone Software PVT LTD
Gurgaon, Haryana

Sr. Cloud Telephony Engineer IC Level 3
08.2024 - Current

Job overview

  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
  • Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
  • Developed and implemented training materials for new hires, resulting in faster onboarding and increased productivity.

Acefone Software Pvt Ltd

Cloud Telephony Engineer IC Lev 1
04.2021 - 08.2024

Job overview

  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.

Whitehat Junior

Sales Manager
12.2020 - 04.2021

Job overview

  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Prometric Testing Pvt Ltd

Global Site Readiness Specialist
05.2019 - 11.2020

Job overview

  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Onboarding new test center and ensuring software installation along with test certification.
  • Running successful tests on client's system.
  • Completing readiness of new clients and sharing their reports with other departments for further processing.
  • coordinating between teams to troubleshoot and monitor issues related to exam/tests software.
  • Downloading daily excel report to upload for CNATTs.


Genpact India

Process Associate
06.2018 - 05.2019

Job overview

  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Provided technical support to operators, addressing issues promptly to minimize disruption to workflows.

Education

SCRIET Meerut
Meerut, India

Masters of Computer Application from Computer Engineering
08.2016 - 07.2018

University Overview

RCCV Girls Degree College
Ghaziabad, India

Bachelors of Computer Application from Computer Engineering
07.2013 - 06.2016

University Overview

St.Joseph's Academy
Ghaziabad, India

Intermediate
04.2011 - 03.2013

University Overview

Fatima Convent School
Ghaziabad, India

High School
03.2010 - 03.2011

University Overview

Skills

System Troubleshooting

undefined

Interests

Singing, Dancing

Trekking and Travelling

Cooking and reading books

Quote

Ain’t no man can avoid being born average, but there ain’t no man got to be common.
Satchel Paige

Certification

Ude.my/UC-0889b603-b34b-487f-9999-a54359781adf

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Documented and resolved issues which led to client trust.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionFlexible work hoursPaid time offTeam Building / Company RetreatsPersonal development programsCareer advancement

Timeline

Sr. Cloud Telephony Engineer IC Level 3
Acefone Software PVT LTD
08.2024 - Current
Cloud Telephony Engineer IC Lev 1
Acefone Software Pvt Ltd
04.2021 - 08.2024
Sales Manager
Whitehat Junior
12.2020 - 04.2021
Global Site Readiness Specialist
Prometric Testing Pvt Ltd
05.2019 - 11.2020
Process Associate
Genpact India
06.2018 - 05.2019
SCRIET Meerut
Masters of Computer Application from Computer Engineering
08.2016 - 07.2018
RCCV Girls Degree College
Bachelors of Computer Application from Computer Engineering
07.2013 - 06.2016
St.Joseph's Academy
Intermediate
04.2011 - 03.2013
Fatima Convent School
High School
03.2010 - 03.2011

Similar Profiles

  • Vishal Monakar

    Vishal MonakarVishal Monakar

    Enterprise Sales Head at Viva Communications Pvt LtdEnterprise Sales Head at Viva Communications Pvt Ltd

    View Profile
  • Vishal Monakar

    Vishal MonakarVishal Monakar

    Enterprise Sales Head at Viva Communications Pvt LtdEnterprise Sales Head at Viva Communications Pvt Ltd

    View Profile
  • Brajesh Kumar

    Brajesh KumarBrajesh Kumar

    Senior Accountant at Acefone Software Private LimitedSenior Accountant at Acefone Software Private Limited

    View Profile
Kanchan PalCloud Telephony Engineer IC Level 3