Renuka Pawale
Inside Solution Engineer (Presales)
Pune
Summary
Enthusiastic Presales Solution Engineer with 6+ year of experience in Backup and Restore Technology with skillset of RHEL 7 , RHEL 6.0, Veritas Netbackup , Arcserve UDP and storagecraft , Enthusiastic and eager to contribute to team success through hard work, Motivated to learn, grow and excel in Industry.
Overview
6
6
years of professional experience
1
1
Certificate
4
4
Languages
Work History
Inside Solution Engineer (Presales)
Veritas Technologies LLC
Pune
05.2022 - Current
- Pre-sales engineer with a demonstrated history of working in the Information Technology and services industry.
- Daily work includes talking to customers and understanding their requirements and giving them a solution tailored for their infrastructure.
- Understand the customer and partner requirements, address their technical queries, deliver presentations, provide technical inputs, fill in RFPs for backup products, and design BOQ for backup products.
- Delivered 30+ presentations and 15+ demos
- Provided technical consulting and sales support to 15+ clients led to an increase in sales
- Delivering POC as per the customer needs and environments to a proposed suitable solution
- Preparing competitor analysis and comparison documents
- Delivering Linux training to technical and non-technical sales engineers
- Preparing competitor analysis and comparison documents
Technical Support Engineer
Arcserve India Software Solutions
05.2021 - 05.2022
- Tools and Technologies: Hyper-V, Virtual Box, VMware EXSi, AWS S3 Storage, Wireshark
- SAN\NAS, RAID, SSD’s, Shadow Protect-SPX, Image Manager, Shadow Control & Shadowxafe
- Working with StorageCraft a backup and disaster recovery application “DRaaS”Providing support to
- StorageCraft Products like: AWS S3 Storage, iFTP Replication, Shadow Control Recovery Environment, 2
- Cross platform recovery Environment, StorageCraft Cloud
- Configuration of “Shadow Protect-SPX, Image Manager, Shadow Control, Shadow Stream, & Shadowxafe setting up backup & Recovery policies
- Providing on call support and Web-ex support to international customers
- Troubleshooting RHEL 6 ,RHEL 7 & Windows OS related issue
- Installation of virtual environment and configuration (Hyper-v, Oracle virtual box, VMware)
- Re-image of Shadowxafe Appliance
- Installing and Configuring OS like RHEL 6.x, RHEL 7.x and administration
- Mongo dB troubleshooting and Rebuilding
- Installing the patches and upgrading the server’s OS
- Troubleshooting Appliance and servers Boot Related Issues
- Performance Related issues of Veritas Appliance also other servers.
- File System Maintenance and Security
- LVM creation and management.
- Installing and configuring servers like FTP, SSH (Secure Shell), YUM, SMB, NFS)
- Installing and managing Kubernetes
- Basics of shell scripting and python
- Troubleshooting of MYSQL db and Mongod data bases
- Installing and managing various Web applications (Nginix)
- Managing OS Firewall (Iptables, firewalld).
Technical Support Engineer
Veritas Technologies LLC
12.2019 - 05.2021
- International Support (Web-ex &, Trouble shooting Veritas NetBackup Tools Issue,
- Configuration of MSDP Pools, setting up backup & Recovery policies
- Providing on call support and Web-ex support to international customers
- Troubleshooting RHEL 6 & RHEL 7 OS related issue
- Re-image of the Veritas Appliance
- Kernel troubleshooting
- Installing and Configuring OS like RHEL 6.x, RHEL 7.x and administration
- Troubleshooting Appliance and servers Boot Related Issues
- Providing Remote hardware support Arranging CE visit and providing on call support for part replacement and installation
- Performance Related issues of Veritas Appliance also other servers.
- File System Maintenance and Security
- LVM creation and management.
- User Administration tasks such as create users, define or changes their attributes, and define the security environment for the users
- Installing and configuring servers like FTP, SSH (Secure Shell), YUM.
- Installing the patches and upgrading the server’s OS.
- Troubleshooting of MYSQL db and Mongod data bases
- Installing and managing various Web applications (Nginix)
Linux System Administrator
Wipro Technologies Ltd
02.2019 - 11.2019
- Installing and Configuring OS like RHEL 6.x, RHEL 7.x and administration.
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
- Monitoring disk space RAM space CPU utilization.
- Change the permission or ownership of File systems
- File System Maintenance and Security
- LVM creation and management.
- User Administration tasks such as create users, define or changes their attributes, and define the security environment for the users
- Installing and configuring servers like FTP, SSH (Secure Shell), YUM.
- Installing the patches and upgrading the server’s OS.
- Installing and managing MYSQL db.
- Installing and managing Ngnix 1.10.1
- Taking back-up into HP LTO tape using tar.
- Managing OS Firewall (Iptables, firewalld).
- Managing and adding servers in Monitoring tools.
OSS Engineer
Ericsson Global India Ltd and Nokia Networks & Solutions Ltd
09.2016 - 12.2018
- Administrating OSS Servers (SUN-Solaris/Linux/Windows).
- Rectification of deviations like CPU, memory, disk space and services
- Monitoring the servers and Linux scripts regularly and performed troubleshooting steps –
- Tested and installed the latest software on server & client machine for end-users.
- Resolving of HC related tickets after clearing deviations.
- Daily operations & maintenance activity of OSS servers (550+ servers).
- Responsible for administration of SFTP, SSH and NTP related services.
- Managing and Maintaining Multi-Vendor OSS like ADVA, Ciena Huawei’s U2000 &ECI
- Node and OSS server license management.
- Attended calls related to users queries and complaints, and offered solutions.
- Creating and managing Users & Groups.
- Daily health check and monitoring of servers using HC- Scripts.
- managing Solaris 10.1, RHEL 6, server2008, and providing Administration
- Logging tickets to vendors.
- Coordinating with local team to complete the activities assigned by management.
Education
Pune University
Pune University
Pune University
Skills
Operating System RHEL 7 & RHEL 60, Solaris 101, Win Server 2008, Windows XP, Vista, Win 7,8,10, 12
Hyper-V, Virtual Box, VMware EXSi, AWS S3 Storage, Wireshark, SAN\NAS, RAID, SSD’s
Shadow Protect-SPX, Image Manager, Shadow Control , Shadowxafe, Veritas Netbackup Appliance , Windows Recovery and Cross Platform Recovery
Troubleshooting and problem resolution
Infrastructure solutions
Demo and POC
LINUX trainer
Affiliations
- Awarded 4 time as a Voice of the customer Award and 3 WOW Awards
- Awarded as “Lila girl 2012” and received scholarship from Lila-Poonawlla foundation. (selected from 2000 girls)
- Awarded as inspirational women in Ericsson women’s day celebration.
- Awarded as a Star of the week in Nokia for handling Huawei upgradation of Punjab NMS smoothly
- Award in Pradnyashodh exam, MTS exam
Certification
Red hat certified system administrator (certificate number: 180-307-084)
Timeline
Inside Solution Engineer (Presales)
Veritas Technologies LLC
05.2022 - Current
Technical Support Engineer
Arcserve India Software Solutions
05.2021 - 05.2022
Technical Support Engineer
Veritas Technologies LLC
12.2019 - 05.2021
Linux System Administrator
Wipro Technologies Ltd
02.2019 - 11.2019
OSS Engineer
Ericsson Global India Ltd and Nokia Networks & Solutions Ltd
09.2016 - 12.2018
Pune University
Pune University
Pune University
Initiative taken by me
- Developed web based reporting portal for generating various reports instantly.
- Developed server down reporting tool which can send mail and SMS immediately in case any server get down in our network.
- Developed various scripts for doing daily repetitive tasks automatically done.
- Automated manual backups of Solaris/Linux servers.
- Automated server health-check (service and hardware) process and set triggers in case of any deviation found.
- Automated OSS-Transmission domain servers weekly backup (Linux and windows)
Initiative taken by me
- Developed web based reporting portal for generating various reports instantly.
- Developed server down reporting tool which can send mail and SMS immediately in case any server get down in our network.
- Developed various scripts for doing daily repetitive tasks automatically done.
- Automated manual backups of Solaris/Linux servers.
- Automated server health-check (service and hardware) process and set triggers in case of any deviation found.
- Automated OSS-Transmission domain servers weekly backup (Linux and windows)