Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Kanchan Sharma

Marketing & Finance
Dubai

Summary

Diligent Marketing Executive with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

customer service executive

Indigo Airlines
Delhi
  • Described product and service details to customers to provide information on benefits and advantages.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

CRM Executive

VOLKSWAGEN
Delhi
  • Built relationships with customers and community to establish long-term business growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • .
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Travel Sales Consultant

PTC Travel In Process Of Ryan Air, Easy Jet And Wizz Air
Noida
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Educational Counselor

NSPIRA Pvt. Management Limited
Delhi
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Provided design content and instruction for SIP courses and workshops.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.

Education

Intermediate -

CBSE Board
03.2015 - 06.2016

Higher Education - Commerce

CBSE Board
Delhi
04.2017 - 04.2018

B.Com - Accounting And Finance

Jesus & Mery College Delhi University
Delhi
08.2018 - 07.2021

Skills

    Issue escalation

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Certification

One Year Diploma in Aviation, Hospital and Tour & Travel Management.

Software

Fedalio

Amadeus

Timeline

One Year Diploma in Aviation, Hospital and Tour & Travel Management.

01-2021

B.Com - Accounting And Finance

Jesus & Mery College Delhi University
08.2018 - 07.2021

Three Years Diploma in Japanese Culture Studies

04-2018

Higher Education - Commerce

CBSE Board
04.2017 - 04.2018

Intermediate -

CBSE Board
03.2015 - 06.2016

customer service executive

Indigo Airlines

CRM Executive

VOLKSWAGEN

Travel Sales Consultant

PTC Travel In Process Of Ryan Air, Easy Jet And Wizz Air

Educational Counselor

NSPIRA Pvt. Management Limited

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Kanchan SharmaMarketing & Finance