Summary
Overview
Work History
Education
Skills
Accomplishments
Key Result Areas
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

ASHISH SHARMA

Shimla

Summary

Accomplished Branch Operation Manager with over 8 years of experience in leading branch operations, improving workflow efficiency, and delivering high-quality customer service. Proven ability to manage financial transactions, supervise cash handling, and ensure regulatory compliance. Adept at resolving complex issues, fostering team development, and implementing process improvements. Currently seeking new opportunities to contribute my expertise to a progressive organization focused on growth and innovation.

Overview

8
8
years of professional experience

Work History

Branch Operations Manager

Kotak Mahindra Bank
Chandigarh
01.2024 - Current
  • Monitor, track, and adhere to daily responsibilities
  • Oversee processing of transactions
  • Manage ATMs/Cash/lockers
  • Authorize and verify branch instructions
  • Monitor adherence to processes
  • Resolve escalated issues
  • Ensure timely and effective execution of transactions

Deputy Manager - Branch Operations Manager

Utkarsh Small Finance Bank Ltd
09.2023 - 12.2023

Deputy Manager - Deputy Branch Manager

ICICI Bank Pvt Ltd
01.2022 - 09.2023

Assistant Manager – Customer Service Manager

ICICI Bank Pvt Ltd
01.2019 - 01.2022
  • Handling Branch operation, Team Handling
  • Customer management, coordinating with various customers on sale & cross sale of financial products
  • Inventory management of branch Stationary & monitoring
  • Handling branch operations, cash clearing, team management, co-ordination with various vendors associated, and voucher scanning and jewel loan
  • Management of all branch expenses, weekly/fortnightly reconciliation and monthly submission of bills and invoices
  • Management Coordinating for meet daily branch targets, MIS updating, Daily Branch Reporting

Senior Officer - Customer Service Officer

ICICI Bank Pvt Ltd
07.2016 - 01.2019
  • Handling Branch operation, Team Handling
  • Customer management, coordinating with various customers on sale & cross sale of financial products
  • Inventory management of branch Stationary & monitoring
  • Handling branch operations, cash clearing, team management, co-ordination with various vendors associated, and voucher scanning and jewel loan
  • Management of all branch expenses, weekly/fortnightly reconciliation and monthly submission of bills and invoices
  • Management Coordinating for meet daily branch targets, MIS updating, Daily Branch Reporting

Education

Post-Graduation in Commerce - Commerce

Himachal Pradesh University
01.2014

Graduation in Commerce - Commerce

Himachal Pradesh University
01.2012

Post graduate diploma in Finance & Accounting - Finance & Accounting

Post Graduate Diploma in Banking Operations - Banking Operations

Skills

  • Branch & Banking Operations
  • Customer Management
  • Audit Management
  • Data Management
  • Sales of financial products and investment
  • Team Handling
  • MIS
  • Proficient in MS Office (MS Word, MS Excel, MS PowerPoint)
  • Portfolio Management

Accomplishments

  • Qualified Paradise Calling Contest of CASA, in ICICI Bank.
  • Qualified Captain's League contest of Mutual Fund, in ICICI Bank.
  • Qualified Kingdom Of Dreams contest of LI of Gurgaon in ICICI Bank.
  • Qualified various other Regional level contests in ICICI Bank

Key Result Areas

  • Customer management, coordinating with various customers on sale & cross sale of financial products
  • Inventory management of branch Stationary & monitoring. Handling branch operations, cash clearing, team management, co-ordination with various vendors associated, and voucher scanning and jewel loan.
  • Management of all branch expenses, weekly/fortnightly reconciliation and monthly submission of bills and invoices.
  • Management Coordinating for meet daily branch targets, MIS updating, Daily Branch Reporting

Personal Information

  • Date of Birth: 03/10/93
  • Gender: Male
  • Marital Status: Married

Languages

English, Hindi

Hobbies and Interests

Traveling, Cooking, Painting.

Timeline

Branch Operations Manager

Kotak Mahindra Bank
01.2024 - Current

Deputy Manager - Branch Operations Manager

Utkarsh Small Finance Bank Ltd
09.2023 - 12.2023

Deputy Manager - Deputy Branch Manager

ICICI Bank Pvt Ltd
01.2022 - 09.2023

Assistant Manager – Customer Service Manager

ICICI Bank Pvt Ltd
01.2019 - 01.2022

Senior Officer - Customer Service Officer

ICICI Bank Pvt Ltd
07.2016 - 01.2019

Post-Graduation in Commerce - Commerce

Himachal Pradesh University

Graduation in Commerce - Commerce

Himachal Pradesh University

Post graduate diploma in Finance & Accounting - Finance & Accounting

Post Graduate Diploma in Banking Operations - Banking Operations

ASHISH SHARMA