Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kanchana A

Kanchana A

Chennai

Summary

Dynamic procurement professional with extensive experience at Wells Fargo, excelling in purchase order management and vendor coordination. Recognized for outstanding problem-solving abilities, and effective client relationship management. Proficient in Ariba and invoice reconciliation, driving process improvements, and ensuring timely order fulfillment. Committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Buying Coordinator

Wells Fargo
10.2023 - Current
  • Raised Purchase Orders (POs) in Ariba and EPRO for subscription and service charges, ensuring timely and accurate processing.
  • Process amended Purchase Orders (POs), ensure closure of POs once fully utilized, and handle PO cancellations to reflect changes in vendor agreements, thereby ensuring smooth and accurate order fulfillment.
  • Coordinated with vendors to track and update delivery status, ensuring that products and services were delivered on time.
  • Created MAC codes for US locations to facilitate the delivery of products from the user end, streamlining logistics.
  • Generated receipts and reconciled invoices to ensure alignment with POs and vendor agreements.
  • Prepared and updated Frequently Asked Questions (FAQs) on a monthly basis to improve internal processes and communication.
  • Took ownership of critical queries, working closely with clients and internal teams to resolve issues promptly and effectively.
  • Received approximately 12 recognitions for handling complex queries from clients, demonstrating strong problem-solving and customer service skills.
  • Awarded the L1 recognition for outstanding contributions to the Funster team, showcasing collaboration and team spirit.
  • Responsible for preparing and maintaining Standard Operating Procedure (SOP) documents, ensuring they are up-to-date with the latest process improvements and organizational changes.

Procurement Analyst

Sysnet Global Technologies (P) Ltd for the client STANDARD CHARTERED BANK(SCB)
07.2021 - 10.2023
  • Collect vendor quotations on a monthly basis and evaluate competitive pricing.
  • Create Requisition IDs (PRs) and Purchase Orders (POs), ensuring timely approval follow-ups.
  • Manage the complete PO lifecycle including creation, amendment, and cancellation processes.
  • Expedite emergency orders and coordinate delivery follow-ups to ensure timely fulfilment.
  • Oversee end-to-end procurement, order tracking, and delivery management.
  • Place POs with suppliers and confirm Estimated Delivery Times (ETAs).
  • Liaise with clients to understand requirements and translate them into actionable procurement tasks.
  • Validate and process global vendor invoices related to Video Conferencing, Audio Conferencing, Fixed Line, Mobility, ITFS, Skype, and PRI services.
  • Possess hands-on experience with all accounts managed by the Global Billing Team.
  • Coordinate with the Payments Team for processing payments and perform SCB reconciliations.
  • Resolve invoice disputes by efficiently handling vendor queries, following up, and securing credit notes.
  • Analyse yearly spend data to forecast budgets and initiate upfront/blanket POs using the EPROC tool.
  • Proficient in ERP systems such as Oracle PeopleSoft, and tools like BMC Remedy and JIRA.
  • Collaborate effectively with the Accounts Payable and Recharge Teams.
  • Participate in account reconciliation, Statement of Account (SOA) review calls, and follow-ups with AP for clearing outstanding payments.

Customer Support Representative

Eureka Outsourcing Solutions
04.2021 - 07.2021
  • Provide exceptional customer service and support for escalated cases via live chat and email.
  • Manage daily customer account activities and resolve issues using established customer service workflows.
  • Respond to inquiries related to shares, payments, and other share-related benefits through live chat and email.
  • Handle customer complaints regarding billing, payments, and other account concerns.
  • Support client operations for UPSTOX on the Global Trading Platform.

APO

CAMS (Computer Age management Service Private Limited)
10.2017 - 04.2019
  • Handling investor queries and complaints through the Pivotal Access service ticket system, taking prompt action to resolve issues, and providing final solutions within the defined Turnaround Time (TAT).
  • Verifying high-value redemption and switch requests during the payment posting process, and preparing weekly SEBI (Securities and Exchange Board of India) reports in Excel based on query-related remarks.

Education

BSC.ECS -

Justice Basheer Ahmed Sayeed College For Women's
01.2017

HSC -

C. Kalyanam Girls Higher Secondary School For Girls
01.2014

SSLC -

C. Kalyanam girls higher secondary school for girls
01.2012

Skills

  • Microsoft Office (Outlook, Excel, Word)
  • BMC Remedy Tool
  • JIRA
  • Procurement Software: Ariba, Epro
  • Purchase Order Management
  • Vendor Coordination
  • Invoice Reconciliation
  • Problem-Solving & Critical Thinking
  • FAQ Preparation & Documentation
  • Client Relationship Management

Accomplishments

  • Billing & Procurement Expertise: Extensive knowledge of billing, procurement, and financial operations, with a deep understanding of principles, best practices, and industry-standard tools to drive process efficiency and accuracy.
  • Vendor Management: Proven ability to manage end-to-end vendor relationships, lead contract negotiations, and ensure compliance with SLAs and service agreements to maintain performance and reduce risk.
  • Budgeting & Forecasting: Strong track record in implementing cost-saving initiatives, accurately forecasting budgets, and optimizing spend to support strategic financial planning and operational efficiency.
  • Analytical & Problem-Solving: Skilled in data analysis and trend identification to diagnose and resolve complex operational issues, improve processes, and support decision-making with actionable insights.
  • Client Relationship Management: Committed to delivering exceptional service by cultivating strong client relationships, responding quickly to critical issues, and maintaining high satisfaction through consistent service quality.

Languages

  • English
  • Tamil

Timeline

Buying Coordinator

Wells Fargo
10.2023 - Current

Procurement Analyst

Sysnet Global Technologies (P) Ltd for the client STANDARD CHARTERED BANK(SCB)
07.2021 - 10.2023

Customer Support Representative

Eureka Outsourcing Solutions
04.2021 - 07.2021

APO

CAMS (Computer Age management Service Private Limited)
10.2017 - 04.2019

BSC.ECS -

Justice Basheer Ahmed Sayeed College For Women's

HSC -

C. Kalyanam Girls Higher Secondary School For Girls

SSLC -

C. Kalyanam girls higher secondary school for girls
Kanchana A